364
Posts
188
Kudos
0
Solutions
About rcppubs23
rcppubs23
Marketing Legend
since
09-26-2011
08-31-2024
Badges
04-30-2023
01:08 PM
1 Kudo
I have trouble getting horizontal rules to be consistent within an email. I have compared all the specs and they are the same for all the rules, but thought I must be overlooking something, so I tried duplicating an existing horizontal rule and still it is not the same as the one I copied from. This is one more example where we could solve our own problems if we could edit the html code. Does anyone know a workaround for this problem?
... View more
- Tags:
Labels:
- Labels:
-
E-mail Marketing
03-04-2023
12:43 PM
Really like DrewVB427's idea of a reverse stacking option. I'd advocate for offering BOTH this and a "turn off stacking" checkbox. I hadn't thought of the possibility of reverse stacking but it would be a good solution for many of the problems we're seeing in mobile layouts. Sometimes the way we want it to look on desktop doesn't lead to the desirable stacking on mobile view. CC has taken away so many thing (like indents, editing html code, etc.) in the name of creating good mobile layouts that you'd think they could let us make just a few decisions!
... View more
02-27-2023
09:59 PM
I guess it's because they are focused solely on marketing mailings, where captions aren't really of the same import. Wonder if there is an ESP that is more focused on things like newsletters.
... View more
02-15-2023
10:25 PM
When I go to the Emails Reporting page in my account the totals shown there are not in sync with the totals shown on the report itself. I had this problem some time ago but it seemed like it might have been fixed. Today it began recurring, in an even worse way. The correct number of "emails sent" is not even showing on that page, though when I click into the report it does show those have been sent.
Yes, I know I can click into the report to find the "real" totals but I like to use that Emails Reporting page to get an overview of how the different campaigns compare in their results. I did see somewhere one of the CC people in the community wrote back (in 2020): "to get the most accurate results, download the report." But this is not what I am trying to do. I have screenshots to show the discrepancy but I don't really want to upload them publicly.
Is there a CC rep participating here who can tell me if this is a problem the tech teams are aware of and working on?
... View more
Labels:
- Labels:
-
E-mail Marketing
-
Reporting
12-25-2022
11:54 PM
This issue interests me because I have found a "border problem" with Outlook also, but in my case it is that horizontal lines and borders set to 1 point are not visible in Outlook. I have to make them at least 2 points and that looks pretty heavy in other email clients.
... View more
11-17-2022
06:14 PM
yeah, I hear that, and I didn't know about the dev console so I'll try that next time I have an issue. I don't really anticipate running into the excact thing again since I have never seen that message in the 10 years i've been managing our account. I do feel that the error message could be a little less mysterious to the user though. it leaves me wondering if there isn't someone on your team who would know how to find the error message that's being thrown up to me and at least guess what it's referring to.
... View more
11-17-2022
05:53 PM
Important point raised by @SueW188 about crediting a photo. I find myself selecting a less desirable photo to use when inset into text because of the inability to include a caption (in this credit a photo credit). So I end up with a layout that communicates something less, or different, than intended. And yes, I know I can add a pixelated caption in photoshop but (a) who wants to jump into another program to solve something that should be a feature of the layout tools and (b) you have to experiment to get a size that works right and even then it usually appears gray and blurry.
... View more
11-16-2022
08:37 PM
I agree, most of these types of obviously needed fixes take somewhere around 2 years or 3 editor versions, if they get fixed at all. I am happy, however, that we are now finding out something about what stage the thinking (or lack thereof) on Constant Contact's side is in.
... View more
11-16-2022
08:34 PM
It only happened with this one email I was working on. It came up when I had basically finished my design and clicked "continue" to set up the lists and schedule it. I don't think it prevented me doing any of the things you mentioned, but of course I didn't know if it would mess up the mailing when it went out live. It appeared to be telling me there was a problem with "a" as you can see, but I couldn't find anything that would be referring to.
... View more
11-16-2022
08:30 PM
@nmhs_seahistory has it right. Fix the gaping spaces in the existing text block. The problem with using the existing text block (aside from the fact that it doesn't work in every case of image blocks) is that it both looks ugly and the eye does not readily see it as associated wtih the image because it is so far away and lines spread out. For these reasons, I def am surprised that @RobertE473 thinks the existing text block works "just fine." Actually, in thinking about this, I realize that nearly every block has way too much margin to allow the parts of the email associate with each other the way one would want. This is why a lot of us early on in this thread were arguing that we need the ability to specify the padding or margins of the text block.
... View more
11-15-2022
11:31 PM
I am getting an error message I have never seen before in my account and can't see what it refers to--and I'm way past the support hours. It appears at the top of the campaign, above the section with the "From", "Reply to", subject line and preheader, in a pink box and says: "a is undefined" with a warning triangle to its left. Obviously it wants me to fix something but I can't figure out what "a" refers to. Can you explain what I should look for to fix?
... View more
- Tags:
- error message
Labels:
- Labels:
-
E-mail Marketing
11-15-2022
07:01 PM
This workaround from @Caitlin_M is much better than the more complex one we had talked about previously (using the 2-column block with a color background, removing one column and turning the background transparent or white)
... View more
11-11-2022
06:31 PM
Thanks. After I looked at it again, it didn't seem like there was all that much of interest with the exception of the "biggest fans" group--I am curious what are the factors they take into account to generate that list of 5 people. I'm familiar with a good number of people who regularly open and click through but not with any of those. And when I look into their individual records, 2 of the 5 had opened one email in 2022, and the others had opened none. So what indicates a "big fan"? It got me thinking, however, that we always look on a monthly basis at which emails drew the most engagement but I don't think there is a way to generate that information via a search on the account, say over a particular time frame. Please let me know if there is.
... View more
11-10-2022
06:50 PM
This worked, but I have to memorize the link if I want to return to it in the future? Isn't there a way to navigate to it from inside the account? Thanks.
... View more
11-07-2022
01:19 AM
Recently we received one of those promo type emails from Constant Contact congratulating us on our many years of using Constant Contact, and providing some stats. I didn't look at it super carefully but (I thought) filed it away to look at later, so I don't really remember the time period the stats covered or whether the content was in the email itself, or more likely the email linked to it. In any case, I have misplaced the email and am not finding this information in my account, though I suspect it must be there somewhere. Can someone point me in the rigbht direction to locate it?
... View more
- Tags:
- year-in-review
Labels:
- Labels:
-
My Account
11-05-2022
07:29 PM
I noticed today that this problem appears to have been fixed, and I can now view the images as full images, not cropped squares. I hope this is a true solution and not something that happened by accident that will disappear later. Can anyone verify that this is actually resolved in this way? Thanks.
... View more
10-28-2022
05:09 PM
idk if this works in the new cross platform editor because I'm not using it until they fix the Firefox problem. But it doesn't work in the 3rd gen editor, or the previous one which I forget the name of--that is why I've been watching this thread since 2017. I hope Constant Contact developers are reading it finally.
... View more
10-26-2022
09:04 PM
A vertical spacer would be good, but usually I find that I want less space rather than more so we'd need some way to make it work in reverse, so to speak. Or, they could make the standard padding a lot less and dthen let us ADD padding where we need more. While we're on the subject of "vertical" I'd also like to see the possibility to drag in a vertical rule. I know one of the blocks has it but that one doesn't usually work for my needs.
... View more
09-28-2022
05:10 PM
@Frankie_P can you give us an update? Your last comment dated 5/13/21 indiates you are "still collecting feedback" on the issue of padding around images and between module blocks. Now we are in yet another version of the editor and as far as I can tell, nothing has been done to address this problem. If a decision has been made NOT to implement any control over padding, please tell us that. I have been following this thread for around 2 years or more and find it ridiculous that you still can't tell us if it is seriously under consideration. @ShultzieW91, if you are aware of a platform that allows padding specifications without having to redesign the whole email in html, I'd love to know which one. But don't use its actual name as it will be censored out of your comment.
... View more
09-19-2022
04:54 PM
Thanks @Kyle_R for the reply. I also thought it was probably a bug, because of the way the coding is, with an apparent link on text in each column but not going to that data. And because in a previous version of the interface it did not behave the way it does now. Appreciate your recognition of the issue. I was rather annoyed by the response I was getting that "This works this way" and not acknowledging the problem I was even raising.
... View more
09-16-2022
09:48 PM
As follow-up and more explanation, even if ultimately CC decides NOT to add this feature, perhaps the idea of having the row change colors when you mouse over, which gives you the idea it's the whole report that would open up. What I'm talking about is like what you get if you click into the opens, bounces, etc. You'll see if you mouse over someone in one of those lists, the background of the row turns gray, giving you a clue what you are going to get--and it would be even MORE meaningful on that report list page. I am pretty sure it DID work that way in the past and stopped in the latest "upgrade." Sometime about 4 versions or more ago, a whole new level of clicking around got introduced to the interface. Now you have to click so many times to get to specific information you need, but implementing this idea would solve some of that. You would almost think Constant Contact is a microsoft product, the way it keeps bloating the program. My 2 cents.
... View more
09-14-2022
07:26 PM
2 Kudos
When you click on Reporting and get a list of reports, you easily get the impression that you can click through on any one of the columns and it will take you to that place directly. For instance if you click on "Bounces" within a report row, you expect it to take you to the list of bounces, because there are other places in the report where you can do that. I even think that in the past you could do that in reports. If you can make it work that way it would be an improvement. If you can't, you should at least have a color background across the row display on mouseover, that would suggest the columns cannot be accessed directly.
... View more
- Find more ideas tagged with:
- 24941
See more ideas labeled with:
09-04-2022
06:54 PM
I had a survey we had been using for several years as part of our new subscriber series, and one of the CC reps helped us convert it to the "new" survey interface when the change was forced. We do not get a lot of responses, so I only recently noticed that I am no longer getting email notifications when someone responds to a survey and I don't see any place to set that up. Anyone know if that is still possible? I feel that when people respond to a survey giving their experience with and opinions about your email program, you want to respond to them right away. But we don't really have the capacity to go into the survey and check manually every day.
If it is no longer possible, I hope Constant Contact will consider bringing that back!
... View more
- Find more ideas tagged with:
- Notifications
- Responses
- surveys
08-24-2022
08:26 PM
As far as I have been able to tell there have been no updates. This has been discussed since 2017, through at least 3 editor versions and now we are on yet another one. But since the Constant Contact people responding on the thread have either not understood what we are talking about OR are on autopilot to say "put it in a text editor first" (which does not work), the value of an update is likely zero.
... View more
07-01-2022
11:39 PM
I am still hoping to hear that there is a plan to change this type of display, or to be informed that it will not be done. If it is not going to be done, or will be a long wait, I'll just stop trying to use this template. But the way things work, we don't get notified when something is changed, and we have to just keep trying to do it, which is a real time waster.
... View more
05-12-2022
05:02 PM
The problem with this is that it is essentially no change in the language of the 3G editor popup. It should say something more like While you were gone, we most likely ended your session for security reasons. If you are not done, click the button below, then save and refresh before making further changes. [This is not ideal...people who haven't experienced it before probably won't realize the distinction that's being made. But at least it's an alarm bell. Better to fix the system. But if people click the button that says "i want to keep working" and then are able to type, they are going to think they are fine, until they finish and are unable to save.
... View more
05-07-2022
10:10 PM
I did email this address you provided, but they responded as if it was just a random request. WHoever was replying didn't seem to have even look at this post which I referenced so they would know what I was writing about. Should I really expect to hear something in 4 business days? The reply they sent me sounded like it could be "whenever..."
... View more
05-06-2022
08:59 PM
I voted for this because there are two feature requests mixed up in this thread. The one I am most interested in is a blockquote. I understood that had been opened up for voting but this is the thread I was directed to. Just want to be sure my vote goes for that. I'm fine with supporting single line paragraph indents too, but I definitely need the blockquote restored as soon as possible.
... View more
05-04-2022
08:33 PM
Another possibility is to have a block in which we can insert html code, even if you continue to refuse to allow us to edit the html code in most blocks. At least one of your competitors has a block like this. I won't mention their name because I know your algorithm will just delete it. Of course they do allow access to the html code in all block types, but they do offer a specific one called "code your own" that lets you bring in code for one block, while using the standard tools for most of the template. Also, I believe there were a number of people in various parts of the other thread who commented on having a blockquote type feature so you may want to draw their attention to this thread, or at least post a cross reference to it. It's not just the 2 of us.
... View more
05-04-2022
08:27 PM
Yes, I have the same need that @Revs-Bil-Cher describes. Another example is I might have a headline type block of text (say it might be larger type and centered, for instance) and I don't want it to run the full width of the email and yet I also don't want to put hard returns in it since those will break differently depending on the monitor size. So I might want the text to be indented say 200 pixels on both left and right side, so the lines of text are shorter with some space around them.
... View more
