About William_A

Hello @TwistedNetworking ,   At this time the calendar view is only available via the Campaigns tab, so that isn't a glitch. Can you elaborate at all on what else you feel is "very glitchy" about the site so we can troubleshoot or mark it as needed? ... View more

Hello @DavidNCB ,   You can view and manage all bounces via the reporting for your emails. For full instructions (including visual aids) on viewing, managing, and removing / unsubscribing bounced contacts, please read through this article. ... View more

Hello @WorkSocialAHC ,   Currently, there isn't a way to edit the closing time for the expiration date of a survey page. Survey pages' end times are midnight of the expiration date they're set for by default.  ... View more

Hello @AhsanHDF ,   At this time custom code emails don't have a preheader section to edit or display, only regular email templates do. ... View more

Hello @user754486 ,   If you've uploaded your contacts with an "age group" custom field, you can use segmentation to narrow down that information against other contact field parameters. Otherwise you can also just search for that info.   If you haven't uploaded any information pertaining to "age groups" among your contacts, then you'd need to do that first in order for our system to be able to search/segment that info. ... View more

Hello @worshipgraphics ,   Whomever you choose to grant a user-level access to is up to you. Make sure to go through the articles on both user types, to make sure you're granting the partner the proper level of access to your account: Account Manager Overview    Campaign Creator Overview ... View more

Hello @PeggyH83 ,   I checked your account, but I'm not finding any ads in it. None that have been setup, denied, or even deleted.    If you're needing guidance on how to setup a Facebook ad, I'd recommend taking a look at this article for regular ads, or this one for lead-generation ads. Otherwise, if you could elaborate on what isn't working, or anything else regarding the issue, we can continue to troubleshoot. ... View more

Hello @AnnW667 ,   Simply go to the Library tab, select the image / document you wish to rename, then type in the desired new name in the box for NAME.   ... View more

Hello @Leah007 ,   Our system keeps track of what contacts unsubscribe from you, and prevents them from being sent emails, even if you try to re-add them to a list or re-upload them. The only way they can be re-added is if they explicitly sign back up through one of the resubscribe options: the resubscribe email that you can send them using one of your signup forms - e.g. a landing page form you getting an email with explicit permission from them to resub, then you working with our Review team for a manual resub   If you're asking why we strongly recommend retaining those records for your own database outside of us, that's because an unsubscribe is considered legally-binding. This is regardless of what email service provider you use at the time. So if you move to a different service, or choose to send a marketing email directly from your address, we want you to have access to the unsubscribe info so you're being compliant with the contacts' permissions.   If you have additional questions on how unsubscribing works, make sure to check out our main article on the topic. ... View more

Hello @ValeriaC1 ,   There's likely a permissions or compliance-hold on that particular contact. You can do one of the following: Add the new contact with the updated address as a wholly new contact, then delete the old one Or, if you're wishing to keep engagement history: Add the email you're attempting to change it to, using the Type or Paste Contacts option. Then, change the email address of the newly added contact to something random, such as test@test.com, but DO NOT delete it yet. Once this is done, you should be able to update the original contact with the newer address and THEN delete the newer contact you changed to have the junk email. ... View more

Hello @OpEx ,   At this time, the link required for the confirm opt-in email will only redirect to a thank-you page. If you'd like to customize your COI email in other ways, you can do so from within your account's settings. ... View more

Hello @MichaelL11419 ,   You can turn these options off on the automatically-generated thank you page and confirmation emails by turning off the calendar share radio button on the event's dashboard. ... View more

Hello @jcochranacmhs.com ,   You may be able to find 3rd party integrations that can connect your DonorPerfect account with Constant Contact in a way to automatically sync those contacts and their info. Beyond that, there's not much else to bring that info over automatically from their side.  ... View more

Hello @AndyA6135 ,   Files cannot be attached to emails. If it's a file type that you can host in the Library, you can link to it in your email. If it's a file type that can't be hosted in the Library, you'd need to use an outside cloud service, and then add its share link to your email.   See also: Text links Image links Button links ... View more

Hello @DonM493 ,   You can potentially segment those contacts based on their zip codes, and then send emails to those segments.   Or you can do a search based on that criteria, mass-select them, then add those contacts to lists you create based on zip codes. Then send the applicable emails to the corresponding lists. ... View more

Hello @AngelaP2 ,   If we're receiving reports from the contact's side that they're opening the emails (whether that's their security program or them actually doing it), then the emails are being received on that end. If they're not showing up in the contact's inbox then it's an issue of the security program outright blocking the emails. I'd advise checking with the contact's IT or whomever has access to their security settings, and make sure all of our domains are safelisted on their side.    Beyond that, the only other advice I can offer is contacting our Delivery team to see if they have any further insight. ... View more

Hello @AnnM417 ,   I got the contact unsuspended in our system administratively. As a follow-up, I'd recommend doing a Quicksend of the last email they were supposed to receive. If we receive a report from their domain / ISP about them being 'non-existent' again, then they'll likely be put back into suspension. You can check this by going to the contact's engagement history right after doing the Quicksend.   If the non-existent bounce occurs again, then it may be worth reaching out to our Delivery team to see if they have any additional insight regarding that domain / ISP.  ... View more

Hello @DanielleM227 ,   Here are some general best practices for delivery.   Delivery can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails, particularly self-authentication since you have your own domain. Self-authentication will be especially useful (or even necessary) for some domains when sending out and for delivering internal emails.   I'd also recommend making sure our domains are safelisted in your network as well.   If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Delivery agents. ... View more

Hello @GabrielaE03 ,   You can copy your survey's share link and put that in text messages, same as posting on websites and social platforms. Do keep in mind that surveys shared outside of emails are unable to capture contact info, unless you explicitly require open answer questions asking for such info in the survey. ... View more