Normally an image is created when downloading a PDF file. Suddenly today, it is not happening automatically. Anyone else having this problem?
Hello @Artist_Sanctuary,
Thank you for reaching out to the Community! I do apologize for any inconvenience this has caused. Try a different browser to troubleshoot this, and if that does not work please try compressing your PDF before uploading to see if that helps it generate an image. Thanks!
Thanks. I will try. It's just that this has never been a problem before. It is like there was a change overnight.
Hello @Artist_Sanctuary,
If your PDF reaches a certain size, it can cause the image to not generate. That could be what is causing this to happen so compressing should fix this if switching browsers does not. Thank you so much!
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