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Create an image from a PDF while uploading to the Library

Artist_Sanctuary
Participant
‎11-09-2021 11:01 AM
0 Votes
‎11-09-2021 11:01 AM

Normally an image is created when downloading a PDF file.  Suddenly today, it is not happening automatically.  Anyone else having this problem?

 

3 REPLIES 3
Zoe_H
Employee
Employee
‎11-09-2021 11:25 AM
0 Votes
‎11-09-2021 11:25 AM

Hello @Artist_Sanctuary,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience this has caused. Try a different browser to troubleshoot this, and if that does not work please try compressing your PDF before uploading to see if that helps it generate an image. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Artist_Sanctuary
Participant
‎11-09-2021 12:02 PM
In response to Zoe_H
0 Votes
‎11-09-2021 12:02 PM

Thanks.  I will try.  It's just that this has never been a problem before.  It is like there was a change overnight.

 

Zoe_H
Employee
Employee
‎11-09-2021 12:04 PM
In response to Artist_Sanctuary
0 Votes
‎11-09-2021 12:04 PM

Hello @Artist_Sanctuary,

 

If your PDF reaches a certain size, it can cause the image to not generate. That could be what is causing this to happen so compressing should fix this if switching browsers does not. Thank you so much! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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