Functionality issue

BonnieM864
Retail

Functionality issue

I have been having some problems with the interface. If I leave the page open too long and have to log in again, the program will not respond properly. I have to close the browser a few times, start with a new login again before it will work for me. Also, the drop downs on the campaigns page do not work. They just show an empty rectangle. I m using Chrome, if that helps. Thank you.
1 REPLY 1
William_D
Moderator

Hello @BonnieM864 ,

 

I wasn't able to recreate any of the issues described when I checked your account, which is indicating it's something more localized. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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