Open rates not calculating


Open rates not calculating

Is anyone else having problems with open rates not calculating correctly? We have one in particular sitting at 0% open and 0% click but we know that's incorrect as we have had several responses from customers to this email. 


Hello @ZoeP14,


Thank you for reaching out about your reporting not displaying correctly. We'd really like to look into this for you! Can you please email us your username and the name of the campaign this is happening with to social_support(at)constantcontact(dot)com? 

Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.