Support Chat Effectiveness suggestion

Consulting & Training

Support Chat Effectiveness suggestion

When a CC chat session starts with a Rep my original question is cut from the chat transcript. I have to repeat the question in order for my original question to be preserved when I save the chat session. It's a no-brainer that my entire chat session should be preserved for future reference. My work-around is to repeat my initial question so that is appears in the printed version of my chat session. Please correct this ASAP so that I can more effectively use these notes.


Hi @CarlG395,


Thanks for reaching out about this! We checked into it for you and do apologize that the original question doesn't appear in the saved chat transcript. We've forwarded your comments appropriately as we understand how helpful it would be to have that initial text included. Thanks again for your feedback about Chat Support as it helps us to continually improve upon our products and services!


Nichelle M
Community & Social Media Support

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