coding showing up at the bottom

MaryG65
Health Practitioners & Centers

coding showing up at the bottom

Is anyone having coding show up in the preview and when the email is sent and it is not deletable?

 

Help   mg

2 REPLIES 2
Caitlin_M
Administrator

Hi @MaryG65. This coding can appear when certain extensions are turned on in a browser. I made a copy of your most recent campaign (begins with CTCT Copy) in a browser that did not have extensions turned on and the code does not appear in the preview. 

 

Do you happen to be using the Microsoft Editor Spelling and Grammar Checker extension? This one seems to be causing the code to appear most often but if you are using other extensions, we'd like to let the proper teams know.


Caitlin M.
Community Manager
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MaryG65
Health Practitioners & Centers

Hi Cailtin,  Yes I believe you did.  I wasn't quite sure what you meant, so I did call the next day.  The representative I worked with assisted is getting to the same resolution I believe you were making.  If I used Chrome, I didn't have the problem.  The coding occurred with MicroSoft Bing.  Thank you.