server error when updating account info

[ModaHealth]

Request Entity Too Large The requested resource /myaccountsvc/billingInformation does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

[ModaHealth]

cleared cache and cookies, getting Request Entity Too Large The requested resource /myaccountsvc/billingInformation does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.

[William_A]

Hello @ModaHealth ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.