unsubscribes not syncing

DanielleR653
Participant

unsubscribes not syncing

Why does it not automatically unsubscribe clients from newsletters when client hits unsubscribe? We have to manually go in and unsubscribe clients or they stay checked which annoys clients. why do we have to do this manually ourselves?
1 REPLY 1
William_D
Moderator

Hello @DanielleR653 ,

 

Every email you send through us has a coded unsubscribe link per contact. If the contact isn't using that link, our system won't be able to register their unsubscription from the applicable account that sent the email.

 

If you have further questions, or if you believe there's some sort of error occurring, please call our Compliance / Review teams with some example contacts running into the issue.


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William D
Community & Social Media Support
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