[Events 2.0] Ability to disable contacts registering the same email address more than once

0 Votes

Unlike Legacy Events, Events 2.0 allows duplicate registration and does not prompt the registrants "You are already registered for this event" when attempting to register for an event previously registered. This is problematic and needs to be corrected.

Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.


As this was a popular request of the retiring legacy events tool, our devs are currently looking into how to code this as a toggle-able option for event creators, rather than removing the capability entirely.

Constant Contact Partner

Our organization agrees! Allowing duplicate registrants is VERY problematic. Unique records for each registrant is the basis for a record of registrants to be useful therefore successful to any type of event. Most event providers need to have the ability to contact registrants directly, not via a 'Primary Contact.' Especially for virtual events that rely on unique emails to allow participants to log in to a virtual platform.  We're in a situation where we'll need to drop using Constant Contact if this does not get changed ASAP. Very unfortunate situation.

Constant Contact Partner

Agreed. New changes to Events is frustrating our organization and making us much more inefficient. We are also exploring other options if changes are made quickly.

Constant Contact Partner

We are on deadline for sending out an invitation and registration for an event in April. The issue of multiple registrations allowed for one email address is going to be a huge problem for us. Our client wants weekly updates on registration. We are expecting more than 1,000 registrants signing up for 8 training sessions, and manually sorting that information will be a nightmare.

Campaign Collaborator
For the first time I have noticed the same person (name and email address) registering twice within a couple of days. I thought this was restricted in Legacy Event, but I could be wrong. Please confirm if it is intentional to allow the same email address to be used twice for the same event, which is very confusing.

Hi @NightShift. Our Product team is aware of the request to not allow duplicate registrations and to possibly include a toggle to allow multiple registrations for an event. At this time, the functionality is not available.

Event 2.0 allows duplicate registrations. Then the number of registration and registration need extra attention to remove those. Not convenient at all. It's better to be like the Event 1.0. There are many other things that Event 2.0 has issues or inconveniences. The emails under events got the same format as the email campaigns but could not be copied or viewed after the event was closed/done. Event 1.0 didn't look fancy but worked well. Also, we had been having issues with credit card payment by PayPal and quite some expired registrations. Those, along with the duplicate regisrations, really make it extra efforts unnecessary. WePay.com was ok but why it was removed after 3/31/2024?
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Read More
What's New?

See the latest Constant Contact product release notes and updates.

Learn More