I have a supporter who is not receiving emails I am sending through constant contact. The bounce category says suspended, but I have checked his email to make sure it's correct and it is in fact correct. The instructions say to contact support to troubleshoot this in this situation. What can we do to make sure he receives our communication?
Thank you for reaching out to us! I would be happy to shed light on this subject. If you click here you can read how a contact actually gets into a suspended status. If you want to get the email address unsuspended then I would recommend giving our support team a call at 866-289-2101 or sending us an email at Social_Support(at)constantcontact(dot)com. Please let me know if you have any other questions!
Desi_B Community & Social Media Support
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!