View and Export Cumulative Report of Original Send and Resend

[JudeMC]

To whom it should concern, Your reporting capabilities are extremely deficient and clearly not focused on what a customer needs. One example, I can download contacts who opened the original email (campaign), I can download contacts who opened the follow-up email (campaign); however, I cannot download the combined list of contacts who opened the email (campaign). I have to download separate reports and add them together to see all the clients who opened the email (campaign). Call Center Rep stated this situation is because the follow-up email is a 'separate campaign." From a user's perspective, it is not a separate campaign. Very disappointed. I hope you address this obvious deficiency. Regards. Jude

[Frankie_P]

Hi @JudeMC

Thanks for sharing this feature request with us! We can understand how important it is to export a cumulative report of both sends. Because of this we have tracked your request and opened up this idea so other users may weigh in as well.

[LawFoundation]

100% agree with this request. I requested it last year too, not sure where it ended up in the queue. It seems like it could be a simple update: add one more dropdown for "Click-Through Distribution" that consolidates Original Send and Resend to Non Openers. PLEASE. PLEASE. PLEASE.

[GailM899]

Currently, your Click-Through Distribution reporting feature breaks clicks into Original Send and Resend to Non-Openers in the drop-down menu. It would be incredibly helpful and appreciated if you could create a third option, Total/Combined, that aggregates BOTH sends. I need to manually export and combine the data each month, which is tedious. Is there any chance of this feature being added? (Or, if it already exists somewhere else, please point me in the right direction!) Thank you!

[LawFoundation]

Can we please get a status update on this? It feels like an embarrassing oversight for Constant Contact that a consolidated report cannot be added. We must manually download, sum, and average 2 lists for every single campaign. Please 🙏

[LawFoundation]

Back again. Same frustration. 2 years of same time-wasting. Hello Constant Contact, can we PLEASE get an update on this request please?

[William_A]

Hello @LawFoundation ,

The devs are aware of some requests regarding this functionality, however it is not on the roadmap at this time. If and when there's an update on the functionality requested, we will update this thread accordingly.

[rcppubs23]

On the email reports page, it is relatively easy to export a list of subscribers who opened, clicked, bounced, etc. However, when you do a resend of the same email a few days later, if you want to generate any of those lists, it needs to be done separately for each send. Use case for this is to generate a list of bounces, organize it by bounce reason, and assess which subscribers should be removed from the list.

It is possible, of course, to do them separately and combine them, but it requires extra manual work for something that should be easy enough to include in the report. The totals are given for each category (such as opens, clicks, bounces), but no link is provided to export those lists. If I'm not mistaken, it previously was possible to do this. I'm not sure when it changed.

[VasileiosS8]

Please create a report that I can export that shows Open, clicked, and didn't open in 1 data report that I can export. I don't care if it is multiple sheets on an Excel template or if it is 1 sheet with a column labeling each group type.  This is by far the most annoying part of working with Constant Contact. Please