Product Ideas

JimboL602519 · ‎12-19-2021

I would like to be able to import to all fields associated with a contact, but I learned that I cannot import work address information (street, city, zip). So, I import what fields I can and then have to go back and edit those contacts to include the information that could not be imported from a spreadsheet.

BeaWH · ‎11-23-2021

I started to delete all contacts in a list, as they had been put there inadvertently or mysteriously. But when I got ready to delete them, this was part of the screen that showed: "Contacts removed from their last list will remain in your account, but not on any lists." (Italics mine.) To me, that says that if I delete them from the one list where they don't belong, then they will be deleted from any other lists. I went to the Chat function and was assured this is not so; that deleting from the one list will not delete them from any other lists. I'm still very nervous about this, as it is 591 contacts and if I lose them, I won't be able to recover them. I suggested to the Chat representative that this sentence be reworded, if what the rep was saying was correct. I honestly don't know what to do. I need them out of the one list, but I cannot lose them in the other lists.

HarlemO · ‎11-19-2021

Why does Constant Contact retain unsubscribes and deletions and also include them in count of contacts. Please consider dropping upsubscribes and deletions from your customers database. There is no reason to retain this information with active/current information and it also makes it very difficult to navigate. This history could be moved to archives if one wanted to analyze.

Tim7900 · ‎10-29-2021

Our client list changes constantly with those that pass and new ones that get added. It would be ideal to have an option to replace a list instead of deleting and recreating each time. Thanks, Gerri H

CrystalH643 · ‎10-05-2021

The suspended email situation is HORRIFIC. There are currently 2 people on my team supporting over 10,000 email addresses and we do not have the bandwidth to reach out to all of the suspended accounts each time we send an email. We refresh our email lists each month at a minimum and to go through this is ridiculous. We don't have time to reach out directly to 100 people asking them to whitelist us. Our emails are time-sensitive and when we follow up on them 2 days later and we don't know which suspended status it is in, it makes our job extremely difficult. We use Constant Contact to make our job easier and expect to be able to send emails through you and trust that they are getting through, unless they provided an incorrect email address. If you cannot make that happen then we will have to look elsewhere for a service that will. I don't have time to sit on hold with customer service to unsuspend a list of people every time we update our lists and send an email. I can just send it through outlook at this rate. It may not look as pretty, but at least they will receive it!

LarsA94 · ‎09-25-2021

I would appreciate if the system would remember viewing settings. I manually have to change it to sort by lastname and show 100 each time I log in. Can this be saved somehow to default to that sorting when I log in?

JakeG88 · ‎09-21-2021

Please give instructions on how to add an email address manually to a DO NOT CONTACT list/ unsubscribed list. There should be a straight forward simple way to do this from the contacts page. This speaks to making it efficient for your paying clients like our firm to be able to comply with FCC, SEC, FINRA, and other regulators. At a minimum, please provide a link to the instructions for doing this on the contacts page as well as the Unsubscribed page. I have managed email campaigns for other financial services offices for the past 6 years; this is my first time using Constant Contact and I am NOT impressed.

IxomWatercare · ‎09-13-2021

I don't understand how I can block communications to a particular zip code but not to an email domain (i.e. @competitor.com). I've never had any reason block communications to particular zip code. I have plenty of reasons to block communication to our competitors. This seems to me to be an easy top of list update. This functionality exists on other platforms.

JudyJCCI · ‎08-14-2021

I can see the segment of "least engaged," but it would be extremely helpful to see the last time any of these contacts opened an email or to know if they've never opened an email.

KarenH888 · ‎07-28-2021

adding multiple contacts This used to be easy. Now it is difficult. Adding a list doesn't allow indicating list or tags. Completely unhelpful.

LizB571 · ‎07-24-2021

CONTACTS IS INCORRECTLY TAKING US TO LISTS... When I click on Contacts it is taking me to Lists. PLEASE FIX THIS KNOWN ISSUE. It has been like this for months. Very annoying.

StormKingArtCenter · ‎07-07-2021

Uploading contacts from an excel / csv file is very frustrating. The maximum file size is extremely limiting. I have to split up contacts into at least 5 separate excel files, and even then I cannot add more than 40,000 contacts at once. Please fix this, I'm sure there are other businesses who have large databases who would also find this feature useful.

Adability · ‎07-06-2021

Suggestion for additional report - one that shows engagement of a group of contacts (e.g., bounces, opens) over a period of time. This report would enable senders to see a history of engagement for a group of contacts.

TeresaL · ‎06-30-2021

This option will help Visual people identifyt 'top tier' readers better when viewing main list.

JillS3643 · ‎06-29-2021

PattyM743 · ‎06-27-2021

The auto-generated lists in the Shopify Integration are nice, but I already have existing lists that I use to communicate to customers. I like the contact-syncing feature but since I can't select an existing list for new Contacts to sync to, I still have to go into Constant Contact and assign the new Shopify Contacts to the lists that I actually use. If I could designate an existing Constant Contact List for Shopify to sync with, I wouldn't have to do this extra step.

yakovk · ‎06-17-2021

I see email addresses of people I know when I look at â Did not open.â Instead of having to go back and search for that contact and delete that email address, can you make it so I can have an option to do that straight from the â Did not openâ list

AndrewK850 · ‎06-07-2021

Would like to see the ability to cross-reference 2 different lists and identify duplicates across different lists without merging. Example: If I have a list for Youtube influencers and another list for Instagram influencers, I would send different emails to each group but I don't want a single person to receive the similar email twice. Implementation would look like this: User clicks the check boxes next to the lists. Drops down the action list and selects "Check For Duplicates" A result screen pops up with either "No Duplicates Found" OR A column listing all of the duplicate profiles, with other columns to the right with check boxes. There would be one column per list selected, and the user would have the ability to tick the boxes or untick the boxes to quickly select which list(s) to add or remove each contact from. Contact: List 1: List 2: List 3: John Doe John@Doe.com X X

JohnF976 · ‎06-02-2021

Did you remove the ability to filter contacts by Country? I used to be able to do this. Please bring this feature back.

LAIIcdd. · ‎05-27-2021

Contact data entry system - when I am inputting the data fields for each new person, and I scroll down to see the other sections included within the window... if I happen to scroll further down past the point than the "new contact" window has data/fields to display, it scrolls the background master list, therefore making a person have to stop and scroll again to find where they left off after the "wheel of fortune" lands wherever it feels like when the data is saved and the data entry window is closed. The data entry window is the active window when inputting/altering contact data... it should be the only window that can accept mouse commands. Is it to hard to disable input to the background while the active window is open, or at lease force the active window to accept all input until the contact file is saved?

Product Ideas

Contacts Import Improvements

Deleting Contacts

unsubscribes and deletions

Replace All Contacts on Specific List on Upload

Unsuspend contacts in bulk

Save Sort Criteria in Contacts Columns

Adding a contact manually to unsubscribed list

Block email domains when sending a campaign

View the last time a contact opened as a column

Ability to Tag Contacts in Bulk

All Subscribed Contacts display by default

Import more than 40k contacts or 4MB in one file.

Show engagement summary numbers for all or a group of contacts

Easy way to identify highly engaged contacts while viewing lists

Quicksend an email from a contact profile

Choose which list Shopify contacts are synced into

Deleting contacts from did not open reporting

Duplicate Contact Handling

Search by 'Country', 'Source' and 'Custom Fields'

Background scrolls when entering new contact

Getting Started with Ideas

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