Product Ideas

Change the way Constant Contact updates Preferences. You need to provide a way for contacts to click on "update preferences" without receiving another e-mail.    Most other companies do this.   Have a popup appear or automatically go to your website with verification from the initial users e-mail.    Have your programmers send a uniquely generated code for every email sent out by Constant Contact.   When a user wants to update their preferences, send them to your website by autofilling the e-mail address and use the unique code plus the senders e-mail address to confirm their identity.  (Making sure its not an unsubscribe from someone forwarding the email)      It is such bad practice to have a second e-mail sent that people need to click on in order to update their subscription preferences.   Also rename your option: 1. "Update Subcriptions" (Mange your e-mail lists that this sender has you on) 2. "Unsubscribe from all Future e-mails from ......"   (You will not receive any more e-mails from this sender) ... View more

When A/B testing, we should have some method of halting the distribution all together or pausing it to make an edit. ... View more

We have used the Legacy Survey feature since 2013 to see which customers want more information about certain topics and also capture new leads for our database, using the "Please include your contact information" section that is optional for the person filling out the survey.    Where is this functionality in the new survey format?    We don't just email the survey link to existing people in our databases. We also post the Legacy Survey links on our website, so anyone can fill them out to request more/future information. If they decide to provide their contact information (which 99.9% opt to do), they are added to one of our email databases.    Right now, if they fill out one of the “new” surveys, they are unable to opt in for future communication with us. And all responses show up as coming from “Anonymous.”   Why does this statement: "If you just opted in, you're consenting to receive marketing emails from ..." appear at the bottom of the new surveys if there is not a way for someone to "opt in" to communications on that same form? That makes zero sense.   Why is this not a function of the new survey?     Until this is fixed, how can we accomplish this a different way using your Constant Contact tools?   Other missing/problematic items: --Numbering of questions is missing. --The ability to close out a survey at a specific time of day (example: at 2 p.m.) is missing. --A closing page (to thank them/direct participants back to our website or elsewhere) is missing. --In exporting all results from the new survey, each answer to a question is treated like a separate database entry. In the Legacy format, if someone clicked two of three boxes on a survey question, the results were tied to that one entry (Example: The number 1 appeared in that column in the exported information, if that box was clicked.)   Thanks for any help/suggestions. ... View more

Seems RIDICULOUS that I can not see who the bounced emails are. If there is a way 2 see them to address the issue... seems really really STUPID that U don't make this a very intuitive , easy to find field ... View more

This is a game-changer for email marketing... this will transform my emails from word-only messages to well-designed, graphically appealing messages that will engage the recipient!!!! So glad I found about Constant Contact! ... View more

In the past, an import with some 'bad' email addresess would just ignore those. Now it's stopping dead-cold. I have zero desire to manually check 40,000 records when your system is, clearly, perfectly capable of doing it. Please fix ASAP!!!!!! ... View more

The description section does not allow for spacing and appears bunched up. It would be nice to be able to add spacing. ... View more

We have been using the legacy survey for a while now and we are sad not to see some functions on the new survey creation tools. The missing progress bar and page breaks - this was helpful to break up our survey in sections when we do the end-of-the-year surveys. Skip Logic - this was also helpful if a customer answered yes to bring them to a follow-up question and if no we directed them to the next important question so they would not have to scroll past the questions that didn't pertain to them. The ratings on a scale - the legacy version has a section you could say. "How would you rate the following statements..." and then under you could have multiple questions and only have one set of scale ratings (also the word you place in the scale rankings didn't get cut in odd sports like the new version). I also would love to see a drop-down box for the survey so customers can select a name from a drop-down menu to keep things looking neat and to keep scrolling too much. ... View more

After adding ConstantContact IP addresses to their web server, our client received unsolicited emails from . Requesting that a prominent disclaimer for this type of activity be provided on all pages that provide information regarding safelisting. Thanks! ... View more

The process seems very user UNFRIENDLY! I'm trying to create new list, and when I enter a name I get a message that the name is already subscribed. That's all - no instructions on how to proceed or how to add a subscribed user to a new list. Live Chat send a message saying they can't help. ... View more

I need to be able to print an invoice (not a list of invoices) to turn in to our expense system. The email being sent is not accepted in out expense system. ... View more

On Contact page, it would be helpful if when you click in the search field, the current search is highlighted so the user can immediately begin to type in the next search.  Currently you must either click the "x" to get rid of the current search or delete the search by multiple backspaces.  Yes it's only one or a few keystrokes, but when you are doing many searches, it saves time & cuts down on frustration. ... View more

The constant contact footer... with all the information is REALLY large. I am starting to look at other services that make information much smaller. ... View more

I have been a customer for 8 years. I am so frustrated - hours before this evening's event, I am trying to send an email to my registrants with the Zoom link to the event. I keep getting bounced off. Have been on the phone with two difference customer service people and it has taken hours of my day on the phone to get a temporary fix to my issues. I am very unhappy with the changes, everything has moved. Contact lists are a mess, adding documents is a mess - please, please add a search ability to documents and lists. It is so hard to find things and takes forever. I simply to not have time for this. I hate the new system. Your upgrade hasn't added anything for me - still no availability to search - which is a no brainer type of feature to have and the changes to where everything is located is extremely frustrating. When I am creating an email, the insert options don't drop down - at leas on my end - all I see is what I am typing. Eventually it will pop up with options to change font, add images and insert documents, but it isn't on my screen automatically. Why is this? Honestly, I think I will just go somewhere else, this is just too unwieldy to navigate. I have lost hours of time today when I needed to be able to prepare for my online meeting. Ugh. ... View more

Currently when utilizing the A/B Test feature, we are not able to schedule that email to re-send to non-openers.  Scheduling that re-send is really beneficial to our open rate, so right now we do not A/B test. Would love to be able to utilize both features on one email. ... View more

The new survey tool is horrible and very limited. The legacy surveys are what should be maintained and enhanced. ... View more

Hi all,   The actual pop up is at least not useful and really basic: Any chance we can add an image or at lease a button (link to landing page)?   Because let's be real: nobody want to subscribe to a newsletter. But propose them something valuable like a PDF and they will freely give their emails.   So, when can we expect to have an improvement of the pop-up? At least being able to put 2 texts beside, choosing different text size etc.   Thanks! ... View more

I'm not sure who William is, but so far there nothing but rude customers service. I was using my business line which records all business discussions, let me know if you need proof. ... View more

Hello, I have some ideas that I am hoping you can implement in the social media campaigns. 1. After a post is scheduled, have a button to schedule another post. Right now there are only options to still interact with that post and I have to go to a different page to create a new one. 2. If we have a post that is multiple images, could we either have a push notification, or Sked Social has been able to figure out how to automatically post an Instagram carousel so perhaps there is software you could also adapt. I would greatly appreciate any work you can put forth in these aspects. Thank you. ... View more