Product Ideas

The PDF summary export you all have right now is limited. It doesn't include details on who submitted what answers, and also when the question is a "open text" question - the PDF only displays the first three answers. So not the most functional PDF export. ... View more

Hi - I would like suggest the following changes to the Survey Campaigns. 1. Ability to delete responses. 2. Ability to block "anonymous" responses, so only ones connected to emails can respond. 3. Ability to run a PDF report of responses - that includes who the responses came from. (right now only the detailed CVS report includes who responded).   Thanks! ... View more

1) Tried completing the 'Org Details' section but an error message popped up advising to correct the issue - however, there was nothing highlighted to let us know what needed to be changed? We had to engage with support, and the process took a good 20 minutes to solve. Turns out your 'Additional Info' line does not like BULLETS, but this we found out on our own. Pretty frustrating, time-consuming process, for a standard block of company info. ... View more

It would help to be able to include other contact fields, like company name, in the results list and corresponding download. ... View more

Hello, it seems like it should be fairly simple to have a landing page with a video embedded. I would like my leads to see a quick video and then give their contact information. ... View more

It would be very helpful if when I look at the unsubscribed report that it lists their reason for opting out. And/or if the emails we get from Constant Contact regarding unsubscribes list their reason for opting out. ... View more

Instead of just Date/Text option, there needs to be multiple choice so we can segment users by their answers accordingly. Please make this priority as it should be a simple update that would help many users (shouldn't take 6+ years). Sounds like you've lost many users over such a simple fix. ... View more

To whom it should concern, Your reporting capabilities are extremely deficient and clearly not focused on what a customer needs. One example, I can download contacts who opened the original email (campaign), I can download contacts who opened the follow-up email (campaign); however, I cannot download the combined list of contacts who opened the email (campaign). I have to download separate reports and add them together to see all the clients who opened the email (campaign). Call Center Rep stated this situation is because the follow-up email is a 'separate campaign." From a user's perspective, it is not a separate campaign. Very disappointed. I hope you address this obvious deficiency. Regards. Jude ... View more

You need to be able to only allow a single response for a survey. The way it is now, the survey link can be accessed as many times as wanted and can throw off data. ... View more

Hi! I use multiple sheets in an excel doc. I thought you were able to select which of the sheets should be used in the import. Now it seems I can only select the whole file, and the import pulls data from the primary (first) sheet. Is this correct? I wish we could have the option of selecting a specific sheet in a excel file. Other programs do that have that ability. Thanks! ... View more

It would be very helpful to see the contact list(s) that were updated in my reporting page. I have no way of knowing which specific campaign people are subscribing to when I have multiple campaigns going. ... View more

I would like an easy way to pull an Open ... View more

This is INSANE. I have to wait on hold for 40 minutes to get emails copied between my managed accounts. I can't "continue" once I create a new email without logging out of the client account, returning to the "main account" and then logging back onto the client account. You added HOURS TO MY PROCESS with your rollout. I'm disgusted. You have known about these problems, I know bc I keep having to call to copy emails, and yet you have not rolled this horrible thing back???? I want the old console back until you can get all these glitches corrected. This is making me want to transfer all my business elsewhere. No kidding. And I'll demand refunds for my clients, myself, and will charge back if needed. I'm a long time client and you should have NEVER ROLLED THIS OUT. Such an incredibly poor business decision, I'm shocked at you people. Shocked. FIX OR ROLL IT BACK. Please and thank you. ... View more

Just wanted to make a suggestion. I am still getting used to the new portal, but I find myself accidentally logging myself out all of the time because I am so used to going to the drop down to exit out of one client account to go into another. Can you either add "go to main" button directly below where my name is on the far right or also make it a choice in the drop down so I don't keep selecting logout. Thank you! ... View more

Hi, I just submitted many requests for a more user friendly interface. I have just come across another. Can you offer a sorting option for the events beyond status, etc. Occasionally, I'd like to sort by alphabet, creation date, or by event date. Thank you. ... View more

I love this feature however I see NO need for the blurb at the bottom  giving marketing advice that is a default when importing a document to send out. I almost sent my document WITH this blurb at the bottom without realizing it. Please consider removing this text as it would be extremely embarrassing if a flyer or notice were sent out (I can't be the only one) with this blurb at the bottom with no relation to anything on what you are sending.  This is the blurb I am referring to It's a fact: people don't mind scrolling to read an email, as long as it's relevant and interesting. Make sure your message follows through on the promise in your subject line, and use several short paragraphs if you have a lot to say. When in doubt, challenge yourself to write less and add links that support your topic.   How embarrassing if someone didn't notice this at the bottom of their imported PDF and sent it out. ... View more

It would be so much easier and less disruptive in the email sequence if we had the capability to ADD emails to the already automated existing series. I would like to have the series be 52 emails in length which gives me once a week for a year. It would also be convenient to be able to move emails up or down in the series to accomplish an improved sequence. Please consider adding these ideas as it would certainly make it more convenient for me Alice Gunderson ... View more

why can't we use hard-returns in the Description field?! It's (up to) 600 characters all jammed into 1 'paragraph'. I have some real stuff to explain to people after they've signed up, including a link, and it's quite tacky all slammed together. I love #CC, but this is not cool. Please somehow transfer the hard-returns typed into the Description field in the final product. Thx. ... View more