Hello @user56965, can you add some more information about the problem you're experiencing? Are you unable to use the backspace button in a certain area of the product; for example, when managing your lists or editing an email?
If you're working on an email, was pasted text in any of your blocks? If so, please try clearing the formatting to see if you can then use backspace. Here's an article about removing formatting: Remove problematic formatting from copied text.
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