Not Receiving Test Emails

[CarrieG65047]

I am working on a email campaign and I am trying to send out a test email (work place email) and it is not being received. As soon as a I click the "Send Now" button it gives me a message that it was sent. I looked in the junk mail and it's not there either. I tried sending it to a personal gmail and yahoo email and those did go through but I really need to be able to send test emails to my workplace emails. What possible could be wrong? Please help!

[CarrieG65047]

Hello @CarrieG65047,

Thank you for reaching out to the Community! We completely understand how important it is to receive test emails. Content in your email newsletter could be causing this issue. You can troubleshoot this by sending yourself a test of a completely blank newsletter with a default or generic subject line to see if that goes through to your inbox or not. If it does, then it is definitely your content that is getting caught in your security filters. You can also give our delivery team a call for more information. Thank you! 

[Zoe_H]

Hello @CarrieG65047,

Thank you for reaching out to the Community! We completely understand how important it is to receive test emails. Content in your email newsletter could be causing this issue. You can troubleshoot this by sending yourself a test of a completely blank newsletter with a default or generic subject line to see if that goes through to your inbox or not. If it does, then it is definitely your content that is getting caught in your security filters. You can also give our delivery team a call for more information. Thank you! 

[NancyJ2139]

I have the same issue where the preview (test) messages are not being received in corporate email. They are received when sending to personal gmail.

[Nichelle_M]

Hi @NancyJ2139, 

We're sorry to hear that! It's definitely recommended to send yourself a test version of your draft email campaign before sending to your contacts. If the test email doesn't arrive in your inbox you'll first want to find out if it was filtered to your spam folder. If it's not there either, please feel free to reach out directly to a Deliverability Specialist for more assistance. They can help determine if the email provider, your security program or even your server may be flagging or blocking your email and what to do.

[ampierc2]

I am having the opposite problem. I work in a NASA office, and test emails sent to internal email addresses are reaching the inboxes, but none are going to recipients' private emails. I've tried several times, check spam folders etc. and nothing. 

[Desi_B]

Hey @ampierc2,

Thank you for reaching out to us! I would be happy to help. This sounds like it has a few more moving parts for us to look at. Would you mind emailing us your Username and a few example email addresses that are not getting your Campaigns? Social_Support(At)Constantcontact(Dot)com. Thank you so much for your time! 

[ampierc2]

Hello - Sorry, I am just seeing this. I will email you.

[Frankie_P]

Hi @ampierc2 

Thank you for giving us this update! We have received your email and will respond to it with any further updates.

[PatrickM015]

Hi there, 

I'm not getting my test emails on the corporate email, only through Gmail. Can you help me?

Thanks

[Nick_S]

Hi @PatrickM015 ,

The most likely culprit is that your workplace has certain email security protocols in place either limiting or outright blocking any emails from outside the ecosystem from getting in. I would talk with your IT team and see if they can whitelist Constant Contact in their security program and that should do the trick. If it used to work, it's possible the firewall was updated in some fashion. Let me know if that works!

[juliaO7]

I'm experiencing the same thing it's a royal pain in the arse!!!

[Zoe_H]

Hello @juliaO7,

We do apologize that you are experiencing the same thing. I do recommend giving our Delivery Support team a call to see how to get this fixed permanently. Thanks!

[Caitlin_M]

Hi @FirstNameL33116. As mentioned in the thread, please call our Delivery team so they can further assist.

[FirstNameL33116]

I'm experiencing a similar issue however my test email isn't delivering to my work or personal (gmail) accounts. I've tried sending about 5x no luck. My previous template worked, so not sure what has changed. Please advise as I need to send this week. Thanks!