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Problem with personal note in test emails

rcppubs23
Marketing Legend

Has anyone noticed a problem with the "personal note" you can add to a test email? Sometime between Monday, 3/17 and Thursday, 3/20, the position of that note in the email has changed. It used to be at the top, above even the header of the email, but now it appears somewhere further down. You don't see it until you send the test--it doesn't show in the preview either inside the account or the "webpage view".

 

I think this is a problem across the board, not just in my account, and I'm told the developers are aware of it. If it's bothering you, please call in and register the problem as important. If more people complain they may fix it sooner. I don't know how other people use it but for us, we label our test versions and it's relaly important to us to have the note with the version number at the top so we can easily tell them apart.

3 REPLIES 3
William_A
Administrator

Hello @rcppubs23 ,

 

There appears to be inconcsistency in this, as the test message for my emails, regardless of whether I'm in the new or old experience, always appears at the top of my emails. It may be worth seeing if this is only happening with regularly copied templates, or with either their original versions / the reusable template you create and copy from.

 

This issue has already been tracked to your account. If and when there's an update, they'll notify you directly. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
user6013
Rookie
0 Votes

We are seeing this same issue.

 

We use these notes to communicate with clients; please let us know if there are any updates.

user20371
Rookie
0 Votes

We are having the same issue. It used to be at the very top - which makes sense. Then for a few days it was below my top graphic - not ideal but OK. The email I just sent out had it sandwiched between other blocks - definitely not good there. 

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