About William_A

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @BrianG149 ,   Your plan allows for personalization, otherwise, you'd have received a prompt to upgrade. Certain personalization elements won't function in test sends since their coding explicitly requires certain contact fields, and test sends don't link to actual contacts- they just go to whatever email address is entered for them.   If you want to be absolutely sure of certain personalization elements, you may need to send the email to a list with just your contact info in it as part of a live test. ... View more

Hello @user901453 ,   If you're on a plan that allows scheduling social posts ahead of time, then you can setup multiple posts scheduled on the same day. ... View more

Hello @user80672 ,   If the trigger is set to either Welcome (legacy automation series) or New Subscriber (Automation Path), then it will only trigger from new contacts using a sign up form- landing page or coded.    Added to a specific list / list-join triggers will be for any additions to the list the automation is set for, whether added manually or by sign-up form.   For guidance on automation path triggers, I'd recommend checking out this article.  ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @MichelleS482 ,   Based on one of your recent cases regarding this, it was suggested reaching out to Google support, to see if they'd have any further insight on they would get their Adworks to work with the human verification portion of the landing pages. Have you reached out to Google support yet on this, and if so, did they provide anything? ... View more

@KevinD2054 , did those clicks for your site and LinkedIn page all occur within a single minute (especially really close to the initial send time), or were they spaced out a bit more naturally? ... View more

Hello @NicoleT9807 ,   I'm able to recreate the issue in my own account with various criteria, including very simple, low-contacts ones. I reached out to our higher level technical teams to escalate your case further, to see if there's something more widespread occurring regarding new segment processing.   At this time, the devs are investigating the issue. If I receive an update, I'll make sure to update this thread. In the meantime, it does look like your most recently created segment has finished processing, and is available for viewing, managing, etc. ... View more

I usually pick a song or artist I'm vibing to at any given time, and use Spotify's radio function for that song/artist. It's helped me discover new artists, as well as rediscover old songs I'd forgotten about. Otherwise their generated playlists based on different moods or their "daylist" are good go-to's.   Sometimes I'm feeling R&B, sometimes movie/show/video game soundtracks, sometimes showtunes, sometimes pop, sometimes rock. My yearly Wrapped Top 100 is always a hodge podge of different genres. Admittedly I try to avoid certain genres and playlists during the daytime because "sleep" synth, video game, and classical playlists play endlessly for 6-10 hours at night.   This early morning was a mix of Nordic themed battle music from games like Witcher, Janthir Wilds, Skyrim, and God of War. Right now I've got "Angel of Mine" radio going. When I go to the gym later and leave music for the dogs, it'll probably be a chill artist radio like The Midnight, Amy Winehouse, or SZA radio. Then some Legend of Zelda covers/remix playlists to round out the night before my usual sleep playlists. I make the absolute most of my family plan 💰, Spotify never gets a rest with me.   Do any other Spotify users use the daylist it generates? If so, what's the most outlandish or pointed name you've gotten? I think mine was a few days ago where it was called "brat summer pink pilates princess afternoon," and I have never felt that called out before 😅 ... View more

From our article on understanding email engagement: Least engaged - The contacts that rarely open your emails or click the buttons and links. This is calculated based on your total subscribed contacts, how often you send emails out, and these individual contacts' open and click rates for the emails they're sent.   The second paragraph of my original response is essentially the way to make your own custom version of this engagement stat, since you can adjust the time period, number of emails, or specificity of clicks vs. opens. ... View more

Thank you for the update. I'll ping the Knowledge Base team to see if we need to make any updates to our applicable article on social image sizing due to a change on Facebook's end, or if there's something else occurring with how FB's API works with our social tool. ... View more

Does setting the Facebook image size any smaller, or cropping it to be more even between length and height alleviate the issue? It's possible that Facebook's scaling protocols might be affecting it further via the preview.  ... View more

When I do a preview and test send of the email, I'm not seeing that extra bit coming through. Is this only occurring as a visual issue in the editor for you, or does it also occur in your test and actual sendouts? ... View more

Hello @user52794 ,   Do you have margins toggled for the images? In your Design tab, do you have a margin color or inner background color set that matches the bleed you're seeing? ... View more

Hi @NicolaM87 ,   Thanks for the follow-up, I wouldn't be able to do that without adding myself as a contact and that goes against our account security, billing, and Community & Social Care support protocols since I can't get live permission confirmations from you.   If it's only affecting the live sendouts and custom code emails specifically, it'd be best to call general support and get transferred to the Tier 2 custom code support team for further troubleshooting. It's possible there's something missing in the HRML that might be affecting how the YouTube URL presents in the live sendouts (which include click tracking). ... View more

Hello @NicolaM87 ,   Can you elaborate any further? When I test sent your latest email, the video had the play button, could be clicked, and loaded as expected.    Are other contacts saying they can't click the video, or are you having trouble clicking the video block in the "Your email has been sent" confirmation version that was sent to your account's main address? Is there a specific email program this seems to occur in, or is it occurring in all programs and apps? ... View more

Hello @AmyD19027 ,   Do the errors occur when setting up the posts for the different platforms separately? ... View more

Hello @LawFoundation ,   The devs are aware of some requests regarding this functionality, however it is not on the roadmap at this time. If and when there's an update on the functionality requested, we will update this thread accordingly. ... View more