CC not sending test emails

0 Votes

Hello. I've sent about eight test emails to my organization's three emails and none of them have come through. I've logged out/back in and made a copy of the email. It's not in spam and I've always received test emails. Please advise on correcting this as I do not feel confident in sending the actual email since I can't even get a test email. 

0 Votes

Hello @Bellevue ,


Every email I test sent to my work and personal address came through without issue. Are you able to check with your network or IT to see if there's anything pending review through your system's security / spam filters? 


Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up self-authentication for your emails, since you have your own domain.


If you'd like to learn more about safelisting, and what it entails:

Safelisting domains in a security system

Safelisting email addresses in an email client or security system


If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.

William A
Community & Social Media Support