Trying to log in and keep getting message that the user name or password are wrong. I know I am using the correct username and password and I logged in this morning OK but now I can't log in this afternoon.
Thank you for reaching out to the Community! I do apologize for any inconvenience, but the only option I can recommend from here is to send yourself a Password Reset. Thanks!
Is this issue occurring on other browsers, or in Incognito / Private browsing? Did you try going through the remember username process first, to make sure that info was correct?
If you've entered an incorrect username / password combo too many times you may also be locked out of the account, which will require you to call in so we can securely assist with your login.
Also been having this issue for the past month or so. I have to clear my cache and make sure I'm not logged into a different computer before logging in every single time. It's a big hassle for non-tech-savvy users. Is this issue being worked on at all?
Hi @SamuelG122 ,
I certainly apologize that you are running into this. It's definitely not something that should be occurring. Does this happen every single time you log in? Does this issue occur on every device, or is it one device specifically? What browser are you using with Constant Contact?
This may be something you may want to contact our support team at for further troubleshooting - they can be reached at 866-289-2101. It could potentially be an issue with your IP address being blocked, which our technical team should be able to resolve. If you do reach out to them, make sure to have the answers to the questions above handy.
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