Can't log in

GaryC414
Participant

Can't log in

Trying to log in and keep getting message that the user name or password are wrong. I know I am using the correct username and password and I logged in this morning OK but now I can't log in this afternoon.

3 REPLIES 3
Zoe_H
Employee

Hello @GaryC414,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience, but the only option I can recommend from here is to send yourself a Password Reset. Thanks! 


Zoe H.
Community & Social Media Support

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This is no help at all.  The password reset does not work.

 

Is this issue occurring on other browsers, or in Incognito / Private browsing? Did you try going through the remember username process first, to make sure that info was correct?

 

If you've entered an incorrect username / password combo too many times you may also be locked out of the account, which will require you to call in so we can securely assist with your login.


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William D
Community & Social Media Support
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