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Cannot create automated email

BarbaraJ18
Occasional Participant
‎12-01-2021 02:10 PM
0 Votes
‎12-01-2021 02:10 PM
It says "please correct the errors below and try again" but there is nothing to fix and I cannot save or edit either. My automatic ebay thanks for joining email cannot be activated
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1 REPLY 1
Amanda_G
Employee
Employee
‎12-01-2021 06:47 PM
0 Votes
‎12-01-2021 06:47 PM

Hi @BarbaraJ18 , 

 

I certainly apologize that you are having trouble with the Welcome Email. I did take a look at your account, and I can replicate the issue. It looks like it might be a defect that we were recently made aware of. I have tagged it on your account for follow up with our technical team.

 

In the meantime, I would try copying the Welcome email and seeing if you are able to schedule the copy. If that still does not work, I would reach out to our support team at 866-289-2101 for live 1:1 troubleshooting support to see if we can get some workarounds going. 


Amanda G.
Community & Social Care
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