Creating segment with tags not working?

LeslieH4589
Participant

Creating segment with tags not working?

I am trying to create a segment using tags (I'm in a trial account). I've uploaded contacts each with a number of tags, one of which is "LTE". The tag has been created in the list of tags. Following this sequence, CC does not find my tagged contacts: Create Segment > Choose Criteria Block: Tags > Select tagging: Tagged with > Select a tag: LTE > Save
1 REPLY 1
Kara_D
Employee

Hi !

 

Thanks for reaching out to the Community! I followed the instructions you provided and was able to create a segment which I titled Support Test - LTE tag. It took a few minutes, but it did pull 18 contacts which matched the 18 people with that tag. You are running the segment exactly right, and I would expect it to have worked without issue.

 

We will need some additional information to help us determine what caused the segment to not work properly:

  • Did you get any kind of error or messaging? 
  • Did you have the same issue when you ran the other two segments?
  • Did you add or remove contacts from the tag after you ran the segment?
  • Did you refresh the segment at any time? 

 


Kara.D
Community & Social Media Support

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