How to Make a Background Image Non-Repeating

Occasional Participant

How to Make a Background Image Non-Repeating

Hello,
We are trying to send out an email blast with a background image instead of a solid color. I have one selected through the custom pattern option, but it repeats. I would like to have the background picture fill the whole background, definitely not repeating.

 

I am new to editing with pictures and constant contact. Any help will be most appreciated!
Thank you
Here is a picture of what has happens:

Screen Shot 2018-01-13 at 4.25.10 PM.png

This is how I want the background to look, with it filling the whole background block.:
paintingbackup2.jpg

Top Answer
Jared_M
Employee

Hi Everyone,

 

I want to first apologize for the issues this has been causing everyone.  I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers.  I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.

 

One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges.  Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.

 

Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary.  Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.

 

We try to make your editing experience ideal but do understand we can always improve.  We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.

 

Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.

 


49 REPLIES 49
Regular Participant

Yes, please!  This is very frustrating and looks like something my middle-schooler created having a repeated background!

Hi @WendyP208

 

Thanks for providing your feedback. I have tracked your response as well for this feature request. 

 

Thanks!


Alex S.
Community & Social Media Support

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I also have tried every week to try to make a one piece background. PLEASE consider this top priority

It's now 2020. Almost 2021. Where is CC on this "feature"? It's actually really silly that Constant Contact hasn't done this for their clients yet. has it. It's SO easy with their platform. It's got to be such a backroom Constant Contact joke at this point. Like your own employees must wonder why this isn't happening themselves. 

Occasional Participant

Thank you for responding. It is time for coding to resolve the issue.  Thanks again.

Hello,

I am fairly new to using Constant Contact and would like to use a "non-repeating" background for my email.  I see this has been an on going issue.  Please tell me there is a solution...

 

I have created landing pages, emails, etc. using other products and have been able to have a "non-repeating" background.

 

I don't care about the image looking distorted or blurred with some of the emails.

 

Can this be done?

Hey there @JayC02 

 

I can definitely understand why you would like to have a non-repeating background image in your email. Although this is not a feature we provide currently, I wanted to let you know why we do not allow single image backgrounds.

 

Depending on the length of your newsletter, a single background image could stretch or become very distorted when it arrives in your contact's inbox. To avoid this, we allow tiled background images to ensure that the image stays the same throughout the entire length of the email. Because of this we suggest you upload an image that will tie seamlessly with itself. We do have a few options available in the editor that you can use, which you can find information on within this article. There are also many third party sites that provide seamless tiled backgrounds. Please do not hesitate to reach out if you have any other questions or concerns!


Brigitte P
Community & Social Media Support

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With all due respect, please stop sending these robotic / scripted replies to your customers, that are in no way helpful. Constant Contact ALREADY offers non-repeating backgrounds on the design tab (the limited ones you offer), so clearly that means it CAN be done and that you DO know how to make it happen. And yet, you have all of these customers complaining about this problem and you have done nothing to resolve it. You just keep sending out these robot replies to all of us. Not cool. 

And by the way, here's a simple question for you -- if length of the email will "distort" (as you claim) an image, then please tell me why nothing gets "distorted" in my very long emails when I use one of the non-repeating images you offer in the design tab? 

Hi @MariaS05 

 

Thank you for sharing this feedback here with us in our Community. With that said, you are correct there are some templates with non-repeating backgrounds. However, the templates you mentioned are created by our Template team using a different program than our third-generation editor and these are created using coding that is not accessible to our customers. If there is ever an update to this request, we'll be happy to respond in the Community so you and other users in this thread can be notified.

 

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Thank you for that info and reply. I love Constant Contact, but this one issue is just super frustrating that's all. Thank you again. 

Participant

Any updates on this yet, CC???

CC has chosen to ignore all of us when it comes to this issue. And when they aren't ignoring us, they send us robotic replies about how "thankful" they are for our feedback and how they are "working on this" and yadda ya. It's been well over a year and they have done nothing to resolve this problem. There are other email marketing companies out there and the lack of ACTION on the part of CC is absolutely unacceptable. 

Hi Everyone,

 

I want to first apologize for the issues this has been causing everyone.  I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers.  I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.

 

One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges.  Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.

 

Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary.  Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.

 

We try to make your editing experience ideal but do understand we can always improve.  We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.

 

Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.

 

Jared M.
Product Manager

If this is not something that you are able to solve (which still confuses me, because your competitors don't have an issue with this) then can you at least offer us more background options in the design tab? The selection is extremely limited and unimpressive. This week for our E-News, I wanted to use a background for St. Patrick's Day and you don't offer any holiday backgrounds -- just the same old Vanilla content you've had for a long time now. Perhaps hire new designers if your current staff can't make new things happen? I appreciate your reply, but I still cannot understand why your competitors don't have this problem but Constant Contact still does, and I'd love an answer as to how that can be? Why don't your competitors have the same problems that you have outlined in your reply to us? 

Regular Participant

OK, well at least you are offering something of an explanation, instead of just copying and pasting the same reply over and over - for how many YEARS?  Seriously folks, using a non-repeating background image in an email is not that difficult.  We both receive MANY emails from other sources containing non-repeating background images.  Wait, instead of posting another reply about how extremely difficult this is - just hire someone to do it.  Really.

AMEN!

Regular Participant

allows non-tiling of images and it looks great.

Regular Participant

Also, allows you to see and change the html giving you more control over the look including the background. Constant Contact seems to think that limiting the control you have over your email code, they are protecting us from harm.

Has this been fixed? Is it possible to make background image non repeating? If not can you tell us how big the image should be so it doesn't repeat?

Hi @LizDoyleHarmerCoaching 

 

I apologize the ability to have images not repeat has not yet been implemented. There is also no specific image size we can share to stop it from repeating as the size would depend on  the client and device your email is being viewed through. We can however track this feature request in your account and make sure you are notified if it becomes available.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.