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Line Spacing Changes in Test Email

MaryB082
Occasional Participant
‎12-03-2021 10:23 AM
0 Votes
‎12-03-2021 10:23 AM

I am trying to build an email from a holiday template and it looks great in the preview, but when I send myself a test email the line spacing changes and then the photos do not line up correctely. There is no option to change the line spacing. Please help!

 

Thanks!

4 REPLIES 4
MaryB082
Occasional Participant
‎12-03-2021 11:05 AM
0 Votes
‎12-03-2021 11:05 AM

Here are screenshots of what I mean

 

How it looks in previewHow it looks in previewHow it looks in test emailHow it looks in test email

William_A
Administrator
Administrator
‎12-03-2021 02:29 PM
In response to MaryB082
0 Votes
‎12-03-2021 02:29 PM

Hello @MaryB082 ,

 

Are you seeing this occur in multiple email programs / apps, or just one in particular? Does completely deleting the text blocks, replacing them with new ones, and re-typing the text alleviate the issue?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MaryB082
Occasional Participant
‎12-04-2021 10:38 AM
In response to William_A
0 Votes
‎12-04-2021 10:38 AM

It only happens with constant contact. I tried replacing the text boxes, text, etc, even tried changing the photos, but the test email still comes different from the preview and everything's spacing is off.

Zoe_H
Employee
Employee
‎12-04-2021 04:03 PM
In response to MaryB082
0 Votes
‎12-04-2021 04:03 PM

Hello @MaryB082,

 

It looks like your email client may be double spacing your text. Copying and pasting text in can cause these issues to happen, so making sure you are re-typing the text in a brand new block instead of copying and pasting should fix this. If not, please reply with your email client and device so we can do additional research. Thanks! 


Zoe H.
Community & Social Media Support

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