I just checked ( Friday 4/7/2017 9:30 pm) my campaigns and found 7 old email had been "sent" today. some were stopped awaiting verification of the new email address, and others because no list was selected. Have I been hacked?
Woke up to find that a campaign/eblast was sent today by an email that no longer exists (staff person left several years ago and is not on the account and her email address was deleted). No one is at CC today, and we received a red urgent notice on our account to contact your company ASAP because we aren't allowed to send out any more eblasts until we contact you. We're a church, Holy Week starts tomorrow, and I need to send an enewsletter. Please help us. Was told by your website the only way to contact you on weekends was by posting here or reaching out via Twitter. HELP!
Update: Received this reply from the CC support folks via Twitter - "Thank you for the additional details. I'm going to assign this to our prioritized support queue for further research....Someone will follow up with you as soon as possible, should be no more than 48 hours."
Update - Got a quick response from CC's Twitter Support Team - Here's what I received - "Thank you for the additional details. I'm going to assign this to our prioritized support queue for further research....Someone will follow up with you as soon as possible, should be no more than 48 hours."
Hello @SCOREWMass. I do see that there were some emails that were attempted to be sent from your account using an non-verified email address. I do want to bring this to an upper level of support. However, they are not available over the weekend. I just wanted to let you know that we are looking into this and I will reach back out to you at the main contact email on the account.
I do see you have cases in progress researching this issue but just in case someone else comes across this thread looking for an answer I just wanted to say that our upper level support is working on resolving this issue. Even though it indicates emails were sent out, no emails were actually sent. You will be notified when the issue is resolved. Rest assured, no one has received an email from 2013!