Is there any way to override the outlook dark mode so my emails don't turn black? I can't make every logo a PNG/transparent background as some of the logos have black lettering. I also can't change the background color to "white" or #FFFFFF - the code in outlook changes it to black automatically. Any ideas?
I can understand how important it is for your email to display properly! I apologize you're having this experience with your Outlook Dark Mode. As you stated, Outlook alters colors in the email for dark mode and, like he said, ignoring the actual colors of the email. I apologize the only way around this would to insert your email as screenshots in your template rather than text. Dark mode doesn't change the colors of images, so having these screenshots will allow it display properly.
Hello @JillR239 ,
Outside of the potential within the custom code editor, Outlook (and lots of other email clients) will almost always override background colors to try to ensure a device's "dark mode" is complied with. Our engineers are currently looking into ways for emails to display with original background coloring, that work with different devices' dark modes ranging from mobile to desktop variants.
Any updates on this? I feel like the only way to enforce our designs in the email would be by doing graphic-only messages - which definitely hurts us with recipients who don't set our emails to display graphics.
Hello @SteveD11 ,
The engineers are still looking into what our system can do to override Outlook's dark mode, but at this time there isn't an update.
Dark mode is dependent on the receiving end, so at this time we don't have a way to prevent emails from being affected by the recipients' dark/light mode settings.
We need a solution to this problem ASAP, and not only for outlook, but the wrong color rendition also happens on Gmail when dark mode is selected.
Thank you for your feedback! We will contact you if we have an update.