Preview not functional

EmmaMarieRose · ‎12-01-2018

I have tried for days to send previews to myself and others since Thursday, and they have not been received. I sent a draft of December 2018 Friends to myself today and have not received. Is there an outage with with Constant Contact or is it our email? Very best, Paulette

Adrienne_B · ‎12-01-2018

Hi @EmmaMarieRose

Thank you for reaching out to the Constant Contact Community. I hope you are having a pleasant weekend.

I'm sorry to hear that you aren't receiving your test emails. There are a few things below you may try to see if they will resolve your issue.

Send Limit: You're limited to 50 test emails to non-verified addresses in a 24-hour period. Try sending to verified email addresses in your account while you wait.
Spam: Check your inbox's spam folder. If you find your test email in the spam folder, then it will most likely be picked up by your contacts' filters as well. Try checking your spam score to resolve the issue before sending again.
Whitelisting: An email provider or security service may be flagging your email. Get added to a safe sender list to ensure your emails are always delivered. You may also mark Constant Contact IP addresses as safe to ensure deliverability.

If this doesn't work, please send us an email to social_support(at)constantcontact(dot)com with your username, the name of the email you are testing, a reference to this post, as well as the email addresses you are attempting to send to and we can look into this for you.

Thank you for choosing Constant Contact. Have a great weekend.

Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!