Query

user789798
Participant

Query

Despite having paid, and have access to my full account for my website from some time ago, when I go to my settings, it still states I am on a trial basis. Also, I find it practically impossible to access my site to make changes. This involves time consuming effort of a constantly loading page and me going into wiping my cache, my history - and even then I still have issues getting into it.
1 REPLY 1
William_D
Moderator

Hello @user789798 ,

 

Based on our records it looks like this trial account uses a 3rd party app to login. This typically denotes that you used a separate company to sign up with our system. Who did you originally use to connect with us? Have you contacted their support?


William D
Community & Social Media Support

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