Reporting a bug - replace image function

[JoeL15]

I'm reporting this here because I can't find a place in your help center to report bugs.  Whenever I try to replace an existing image, the first time I try works. But, thereafter when I click on the image and the replace button, the replace function box with the library never comes up. I have to save my work and refresh the browser in order to get the replace function to work. This happens regardless of what browser I am using (Google Chrome and Microsoft Edge). This has been going on for several days.

[William_A]

Hello @JoeL15 ,

Are you seeing this issue occur on other networks (e.g. data or another wifi) or devices? Are there a VPN or other security element being run on your current device that may be blocking certain elements of our site? Let’s continue the basic connectivity troubleshooting you'd already started. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[Riverland_College]

I am having this same issue. It is so annoying and I spend so much wasted time saving and closing my browser and editing my newsletter to replace an image one by one. Please fix this.

[William_A]

Hello @Riverland_College ,

Are you seeing this issue occur on other networks (e.g. data or another wifi) or devices? Is this occurring on other browsers, or in Incognito/Private browsing? Are there a VPN or other security elements (such as ad/pop-up blockers) being run on your current device that may be blocking certain elements of our site? Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

[JoeL15]

I still see this issue on multiple devices, browsers, networks and operating systems. If you want to go even more granular than that, I've even seen it while I've worked in different states and time zones. This problem has been continuous since I reported it four months ago. The only work-around I've found is to save my work and refresh the browser after every single time I place an image, which as Riverland College accurately notes, is extremely time-consuming. It is not an issue caused by the users; it is a Constant Contact technical issue.

[William_A]

Then as advised earlier, please call our general support so they can continue troubleshooting live, as we're unable to recreate the issue you're describing on our end at this time.

[Riverland_College]

I have diagnosed this problem. This happens when I need to replace images that are already in my library. If I search or chose an image, I need back save and reopen my newsletter. This does not happen with new uploaded photos.

[Zoe_H]

Hello @Riverland_College,

I do apologize that you are having this same experience! Please call our general support so they can share the screen with you and see exactly what is happening so they can troubleshoot with you further.