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Unstable System

NatalieW43984
Retail

Unstable System

May I know if there is any scheduled maintenance tonight?  The system keep keep kicking me out and I lost all my changes, it is so frustrating.   We need to publish our newsletter tomorrow and I was just 10% finish.  Please help!!!!

 

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2 REPLIES 2
NatalieW43984
Retail

The same happened to me just now.  Your site is so unstable again....anything wrong with your servers and cloud service?  Can you fix it asap, I'm working on our weekly newsletter now

William_D
Moderator

Hello @NatalieW43984 ,

 

I'm sorry to hear you were having issues working in the site last night. Are you still having issues with working in the editor? I didn't have any lag or interruptions when testing in my account or yours, which indicates to me it would have either been a late night server lag, or a connectivity error originating outside of our system. If it's still occurring, let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William D
Community & Social Media Support
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