Updating contacts with upload of spreadsheet

JanelleRodriguez
Participant

Updating contacts with upload of spreadsheet

If I upload a new batch of contacts via spreadsheet and CC finds a similar contact already in my CC database, will it ask if I want to update the current contact or create a duplicate? How "smart" is it? I know some of my contacts have new emails, physical addresses, etc. Will CC recognize this?

 

If not, how can I solve this issue?

 

Thanks.

Linda

2 REPLIES 2
William_D
Moderator

Hello @JanelleRodriguez ,

 

Since email addresses are what denote a unique contact, if you upload a list and an email address has new info associated with it (first name, last name, physical address, phone, list membership, etc.), it will update accordingly. If a field is blank or not part of the upload, the existing, respective info for that field will not be updated / erased in the re-upload. A new email address will create a wholly separate, new contact.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Thanks so much. I will give it a try.

 

Linda