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Why does it take SO long for some of my campaigns to reach certain email recipients on the list?

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Frequent Visitor

Why does it take SO long for some of my campaigns to reach certain email recipients on the list?

I have sent out several campaigns and include my own email address in the campaign so I receive a copy as well. I sent out a campaign yesterday at 7:30 AM but never received it in my inbox until almost 10pm. That it just crazy. It's happened when I've sent test emails as well. Any idea why there is such a lag time? I'm concerned that I'm not the only person experienced this delay.

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Employee

Re: Why does it take SO long for some of my campaigns to reach certain email recipients on the list?

@GregS874

 

Thank you for reaching out to the Community! I'm sorry to hear it is taking a significant amount of time to receive your emails. We definitely want to take a look into this for you! Please email us at social_support(at)constantcontact(dot)com with your username, name of the email campaign, and a reference to this post and we will investigate further!


Taryn Leinweber
Community & Social Media Support

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Occasional Visitor

Re: Why does it take SO long for some of my campaigns to reach certain email recipients on the list?

Same thing is happening to me.  My campaign states they have sent like 150 out of 315 after about four hours....I don't get it.

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Employee

Re: Why does it take SO long for some of my campaigns to reach certain email recipients on the list?

Hello @AngelaM9867 

 

I do apologize for the inconvenience, I do see that occasional you use A/B Subject Line testing on occasion, this can create different types of reporting and take slightly longer to send. 

Based on the numbers you have given it seems we may also be looking at the open number vs the sent number. Although all 315 emails can be shown as sent, only 150 contacts may have viewed the email yet, even though it is in their inbox.

The last possibility is Email Staging, if you've recently discussed contact list size with a List Review specialist this could also be a possibility.


Adelina R
Community & Social Media Support

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