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[Events 2.0] Ability to update payment status manually

Events 2.0 Beta lacks the ability to change the Payment Status or the number of tickets or items. 

 

Scenario: Registrant selects two of three available tickets and payment by check. After registration, the registrant wishes to purchase the third ticket and sends a check for three tickets. Event administration receives the check and cannot change the Payment Status from Pending to Paid or add the third ticket to the registration. 

Top Answer
Caitlin_M
Administrator

Hi all. The payment status of a registrant can now be manually updated.


20 Comments
Therapy473
Rookie

Need this feature asap! How are we gonna run an accurate report to see who hasn't paid if we can't even update their (check) payment status? Not acceptable!

William_A
Administrator
Status changed to: Acknowledged

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.

PeterT4965
Marketing Legend

CC Engineering Team: 

Any update on the progress of a fix to this deficiency? We need to manually update/edit ticketing and payment status.

MaryLouiseR
Campaign Collaborator

In the new event module, when a participant pays by check it is not possible to change the payment status from pending to paid when the check is received. This was something that was possible in the old event module.

AFP-FW
Campaign Expert

This was a feature of the old events module

PeterT4965
Marketing Legend

We need the ability to change the Payment Status and the number of tickets on event registrations. The current deficiency in Events 2.0 prevents the event administrator from accurately recording payments received and maintaining the number of registered tickets. 

 

William_A, Administrator on ‎11-13-2023 11:02 AM posted: "We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found." The subject line does not accurately reflect the reported issue. The subject line should include "Ability to update payment status and ticket numbers manually"

William_A
Administrator

Hello @PeterT4965 ,

 

The request for altering tickets associated with a registration ties into these existing requests:

As there was not an existing Idea thread for updating payment statuses yet, that is why your thread was utilized for tracking this request, rather than merged into one of these existing threads for editing tickets / guests.

When CC update the event creation forms and the event registration forms, it made a lot of good changes. However, we can no longer alter the payment status of a registrant. It would be helpful if we could change the payment status of a registrant.

Prof1931
Brand Influencer
Why are we unable to update a registrant's payment status? We could in legacy and yet we can't in the new system. This is much more work and backwards.
TammiC39
Rookie

Updating the payment status of an existing reservation from PENDING to PAID is critical. When is the feature expected to be included in Events 2.0?

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