Solved! Go to Solution.
Thank you for reaching out to the Community!
That’s a great point! Your account users that were active during the transition were Grandfathered in. Once those users are deactivated, they are no longer able to be used unless you have our Email Plus plan. It appears that you still have two active users on the account in addition to your own user profile. So long as you do not deactivate those users you can continue to use them.
I sure do hope that this helps to explain but please contact our support team if you have additional questions. Here is our contact information.
Thanks and have a great day!
Thank you for the explanation, Evan. However, I was not made aware that in order to keep my grandfathered users after the transition, I should not deactivate them when we had a personnel change. Had I known about this transition "feature," I would have merely edited the user identities instead of attempting to delete the old user and then add the new user. Therefore, I believe I am justified in asking that my deactivated users be re-activated to return me to my pre-transition status.
Hello @Chucktbi. I do understand why you would want to keep those users available to reactivate in your account. I talked with our upper level of support and we are not able to restore those deactivated users. You would need to upgrade to our Email Plus package in order to be able to get those users back. I'm sorry for any inconvenience this may cause you.
I just wanted to reach out and let you know there has been an update to your inquiry. Due to account sensitive information I will be reaching out to you on the email associated with your account with more information.