Product Ideas

Allow full name as an import field, let the software split it into first and last name. ... View more

If you could develop a way to combine contact lists for editing and updating that would be great. It is time consuming to go through so many individual lists that I rarely update it and that's not good. charlotte Klaar ... View more

HI, is it not possible to sort or filter email sends reports via list or segment? ... View more

For sending a previously sent out email to a new contact or to a new list, please create an instant "CLEAR CHECKED BOXES" button, in the Select Lists section, so that I do not have to constantly UN-check the boxes, to send to a new contact or to a new list.  Thank you! ... View more

On previous platforms I've worked with, when sending an email, there was an option to click a box that said, "Don't send to someone who's received an email in the past 24 hours (or however long you wanted it to be)". This option was great as it excluded people from receiving, say, a campaign or sales email, who had only just gotten a welcome email that day. This was helpful so people don’t get emailed too many times in a short period of time. Can you add a feature like this, please? ... View more

We use CC for a community newsletter.  It would be very helpful to be able to search the contact list by the community members' home addresses, especially to update the list when members leave or join the community.   ... View more

Previously, after importing contacts from a file, the import/export activity automatically appeared, or a link to it was offered.  Now, I have to navigate to it. Will you be bringing it back? It saves steps as I always review the activity after importing. Thank you for your consideration. Sincerely, ... View more

"contacts" tab should have additional sub tabs listed under that say "lists", "contact", "segments" etc. its very misleading that when clicking on all contacts it takes you to a view page of lists. ... View more

Hello,   I have a suggestion to help save time when selecting the Actions for selected contacts. It would be nice if that Actions Drop-Down stayed locked at the top as you're scrolling down to select contacts. This way, you wouldn't have to scroll back to the top to select the action. ... View more

When adding contacts to a list from 'upload from file" the Name of the list is not shown. Please add the name of the list to the top of the page so that I don't forget what file list I am looking for because yes, I am that forgetful. Thanks! ... View more

When I have sent a re-subscribe email to someone who accidentally unsubscribed, it would be helpful if I got an email saying they replied. Otherwise, I have no idea if the email reached them and/or if they responded. ... View more

Hello,   I don't know your systems well enough to know if the following idea is possible but here goes.   I read your documents and listened to the video about suspended emails. I then took one key suspended email (an advertiser with us) and asked him to check with his provider to see the status of a Constant Contact email that was suspended in our bounced reporting. We then went back and forth and he with his provider to see if the problem was on the provider's end. The provider was unable to find anything from Constant Contact.   So, I unsuspended the email and we tried a test email to only Keith. The provider and Keith never saw the email. So, today I called you for help. I was on the phone with the first Rep (Kumar) for about half an hour explaining the issue and the steps I had taken. He then turned me over to a rep who could help. Both interactions were positive and both reps were very cordial and provided excellent customer service. The second Rep solved the problem and took Keith's email out of a back-end database that had Keith's email in it since 2018.   I have had Keith in my contact list since April 2023. None of my emails every reached Keith in the past month and it wasn't Greater Hillsborough Senior Services that caused the initial problem in 2018. I believe it might have been the Constant Contact list for the Greater Hillsborough Chamber of Commerce here in NH as Keith has advertised with the Chamber and also is now advertising with the seniors.   Here are my suggestions for improvements. 1.   When an email is added to a contact list, run the address through the back-end database to be sure it is considered valid by Constant Contact so no customer starts out in a contact list with a suspended address. 2.   Provide an email service where instead of contacting Constant Contact by phone every customer who has gone through specific steps and checks off that they have done this can place an email in a field to have the email run against the database so answers on status is displayed - date suspended etc. and the customer can asked to have the email reinstated. This list can then go to reps trained to remove valid email addresses from the back-end database so they will work once again. The customer can then be notified when the address should be good to go again.   I would hope that one or more of these suggestions would help both Constant Contact and Customers save time on suspended emails. Overall this one email took over 2 hours of my time in back and forth and time waiting for a rep and waiting for the solution. Over an hour could have been saved of my time if you had a field available to input so I didn't end up taking an hour of queue and rep time.   I hope these suggestions are given a thorough review and implemented in some way - maybe a better way. I assume that your programmers have already discussed suspended emails to the breaking point as this is one of most people's sticking points. Hopefully there is a better solution, not necessarily mine.   Sincerely Virginia Leiby ... View more

  In Contact Details I see the subscriber registerd for the following Lists: are for a clinical or research study on software to measure handwriting sam Visual Feedback, Proprioception, Ling 3. Neurology   My lists have longer names though than ConstantContacts imagined. The lists names are: *10. We need MS Windows software for a clinical or research study on handwriting movement features. *13. We need software to measure handwriting samples on paper. 1. Kinesiology, Psychology, Biomechanics, Motor Learning, Visual Feedback, Proprioception, Linguistics, Speech, Ergonomics, Human-Computer Interaction 3. Neurology   It would help if you would NOT center (which makes no sense whatsoever). Further improvements could be widening the too small window of lists or adding left-to-right scrolling.     ... View more

I would like to export the contacts in a segment, and include Company in that export. But I am only allowed to include first and last name, email, and date added. It would be very useful to be able to include any of the contacts' fields. ... View more

It would be really helpful if: 1. The Custom Fields could be sorted in the order an user would like to see when creating/editing a contact; 2. User could a Custom Field with Drop Down Menu of customized list of choices. This will eliminate the need to create multiple fields for the same type of information sorted. ... View more