About William_A

William_A · ‎05-10-2021

Hello @JessicaL620 , You can find your Import / Export Activity by going to the Contacts tab in the top navigation bar, then by selecting the three dots in the upper right-hand corner of the page. This will include imports and exports from Contacts, Campaigns, Reporting, etc. For full instructions and imagery

William_A · ‎05-07-2021

If you need to use HTML code to build an email, we recommend using the custom code editor.

William_A · ‎05-06-2021

Hello @KevinN9 , Once you have your self-authentication fully set up, you shouldn't be seeing the ccsend.com in your emails' from sections anymore. If you're still seeing that in emails sent after the setup, please call our Deliverability team so they can investigate further.

William_A · ‎05-06-2021

Hello @PlantlifeC , You can set up Welcome Emails to only send to a specific list's new sign-ups. You can also create an automated series with just the one step, to be attached to a list's new additions - whether they're sign-ups or manually added by you.

William_A · ‎04-30-2021

Hello @OscarG8739 , Thank you for reaching out to the Community! We will send you more information on this template to the contact email address on your account.

William_A · ‎04-29-2021

Hello @MillieP250 , Here's how to add a landing page signup form to your Facebook page.

William_A · ‎04-28-2021

Hello @CTH1791 , At this time there isn't a way to segment or really affect that. It'd honestly just come down to looking through your most recent emails' reports to see what lists have been sent to. Depending on the frequency of your sendouts, I'd recommend your 10 or 15 most recent.

William_A · ‎04-23-2021

Hello @NHAExecDir , To answer both of your questions: at this time you'd need to manually remove the contact from the series by removing them from the actual list that triggers the series for them. Otherwise the only other way to stop a contact from continuing down the series would be for them to unsub or be placed on temporary hold to prematurely end their progression through the series.

William_A · ‎04-23-2021

Hello @NicoleF , Here's how to insert and edit a View as Webpage link into your emails.

William_A · ‎04-23-2021

Hello @ILoveLongGrove , You can add Google reCaptcha to your Wordpress form through coding. I'd advise following this article to get started. If you need further guidance, I'd suggest reaching out to the integration's support forum.

William_A · ‎04-21-2021

Hi @htradegene.comh , Here's a more up-to-date / available article regarding list merges. When you merge lists the originals are still maintained, you'll just have a new list created with all the contacts from the originals compiled.

William_A · ‎04-20-2021

Contacts can only be put on temporary hold individually.

William_A · ‎04-14-2021

Hello everyone, the engineers have stated the issue should be resolved by now. If you're still seeing the red banner and lack of contact list selection, please create a new thread so we can track separately and investigate further. Thank you for your patience while our engineers resolved this.

William_A · ‎04-13-2021

Hello @amyloo , You're probably thinking of when you delete a list and it gives the little message saying that it'll only delete the list and any contacts that are only in the list about to be deleted, and no others. For more info on deleting contacts For more info on removing contacts from lists (without deleting them) For more info on deleting lists The message you're seeing is for bounced emails. You typically want to delete (and unsubscribe) bounces unless you know there's a specific error with a bounce that can be corrected. For more info on managing bounces

William_A · ‎04-09-2021

Hello @pulaski , Regarding the archival widget, once your account is cancelled at the end of the billing cycle, the coding for it will cease to function. With that in mind, you'll want to make sure you remove that widget's coding from your site. Any email campaign you create (Draft or Sent) can be downloaded . If you're wanting to get a very large number (or all) of your campaigns done in one go, we'd suggest calling into our general support so they can gather those details. They can submit the request to our higher level technical team (generally a 4-business day turnaround), but all they can do is just go through your account and collect the permanent URLs for the sent campaigns (since drafts don't have URLs generated). We can guarantee your data for your account will be available for at least 120 days after cancellation. After that they'll enter a queue for purging. You'll also receive an automated email a month ahead of your cancelled account being purged, sent to your account's main email address. One possible option is to reduce / remove all your contacts and go with an account suspension, which at its lowest is $5/month. This will allow the widget and the emails' share links to continue working, as the account will still technically be active. I'd recommend looking through our Billing FAQ and reading through this article on cancellation to make sure you have everything you need ready to go. You're also welcome to call our Billing team to see if they have any additional advice or insight to offer.

William_A · ‎04-09-2021

Hello @PATRICIAR668 , If you're sending a single email campaign to multiple lists, our system checks for any contacts in multiples of those lists. That way a contact is only receiving the email once (unless otherwise prompted for an automated or manual resend).

William_A · ‎04-08-2021

Hello @DevonL95 , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎03-31-2021

Hi @CherylS865 , If you are seeing dupes in your contacts, please respond to the @ mention email or call our general support with examples. Make sure to provide their email addresses, as that's what denotes a unique contact.

William_A · ‎03-30-2021

Hi @TimM6559 , If you're using Office 365, these were suggested by the chat agent: Try clicking File -> Options -> Mail -> Message format and uncheck the option "Reduce message size by removing format information not necessary to display the message" -> Restart Outlook and send a new test email File > Options > Mail > Reading Pane and disable "turn on automatic full-screen reading in portrait orientation" This article from Microsoft that may assist in troubleshooting However in the OP's case, the issue might have been something dealing with their internal network settings. If you have an IT team you can work with, it may be worth asking them for assistance resolving the indentation issue.

William_A · ‎03-30-2021

Hello @MarcieD16 , Are you an admin for your company's LinkedIn page? Make sure whatever credentials you're logging in with are ones that can access those company pages. Once you have that access, after you login while setting up the LI stuff for social posting you'll be prompted to select the company pages you wish to grant access to.

William_A · ‎03-26-2021

If the file is going to be over 5mb, then you may be able to host it in another cloud and just link to it in an email you create through us. This should still allow your contacts to easily download it, depending on the cloud service.

William_A · ‎03-25-2021

Hello @CIFMarketing0296 , You'll want to follow this process: Segment your contacts with the criteria of Contact Activity > Did Not Open > Any Email > In the Last > 2 Years Add the segment to a brand new list (recommend just calling it Delete List or DNO List). Sort your contacts based on Date Added. If Data Added isn't one of your options, go to Modify Columns in the list, and switch one of the default columns to that. Then click the Date Added columns until they're sorting by most recent additions. Select all contacts that have been recently added. I generally recommend up to 3 months back, but it will largely depend on how often you send your emails. For example, daily senders may want to only go back a month, whereas quarterly senders may want to save everyone up to a year. Once you've selected all the recent additions you wish to keep, remove them from the Delete/DNO list. Once the recent additions are removed from your Delete / DNO list, click the top checkmark box to select everyone left, then delete them. Deleting the contacts by selecting them all will ensure they are truly deleted from your account's contact database, removing them from other lists they're in as well.

William_A · ‎03-25-2021

Hello @WillF630 , Thank you for reaching out to the Community! We will send you more information on this template to the contact email address on your account.

William_A · ‎03-25-2021

Every email created, including custom code, generate a shareable URL after sending out. You can find this by either clicking on the More button in the My Campaigns screen, or through the email's specific reporting page under sub-tab Details. There's also direct share tools within the email's reporting page for your business pages (and also personal for Twitter).

William_A · ‎03-24-2021

At this time the lead generation landing pages only allow for one list assignment. There is a standing feature request to let the landing page allow for multiple lists or list selections for signees. If you would like to see this feature available in accounts, please vote or comment on this open idea located on our Feedback boards. In the meantime, the legacy landing page sign up form is still available, albeit a bit outdated looking. Simply go to the Sign up forms tab in the navigation bar, select Basic Landing Pages, then click on the Sign-Up Form link to start customizing it and selecting what lists are available as selectable options.

William_A · ‎03-22-2021

Hello @tammymcewen , Mobile email apps will always try to read images based on their metadata size, so some images when viewed in mobile may look unscaled and extremely large or small compared to their desktop sizing. For more info on that, as well as guidance, I'd recommend going through this article so you can know what the best practices are for images in both desktop and mobile views.

William_A · ‎03-19-2021

Hello @JustinM2559 , Here's more info on managing and preventing bounces The above article will also go over the Recommended for Removal bounces, and what's typically worth keeping and getting rid of.

William_A · ‎03-19-2021

Hello @LonestarADV , Unfortunately this isn't something we'd be able to control. Does the email address you're using already have an image associated with it in Gmail? You'll need to set up your email client to have an image associated with the address. Even then, some email clients may outright ignore it or not include it unless you're a safelisted addressee on the receiving end.

William_A · ‎03-17-2021

Hello @DemClubofSaintPete , The language of the chat agent may have gotten a bit muddled. The traditional "save as template" system is no longer in place, as that was something specific to the Legacy Email editor. With the current editor it's a bit different, but you can ultimately save a base version of your template to regularly copy from. What you'll want to do is: Create a folder in My Campaigns and simply call it "Master Template," or "Master Templates" if you have multiple types you'd like to regularly copy from. Construct your base Master Template(s), save it, and then move it into the corresponding My Campaigns folder. Now whenever you need to use that template, just go into that folder and copy the appropriate template for future mailings. For more info on creating and managing My Campaign folders For more general info on creating a base Master Template

William_A · ‎03-16-2021

Hello @SallyK492 , The little back to original app option on iPhone is, as far as I've seen, just how iPhone works. Android doesn't have this option unfortunately, but generally has a pretty easily accessible window switch / close function through home buttons, sliding up from the very bottom of the screen, etc. This may depend on the Android device model as well, however, so there isn't any universal rule or advice I can provide. Ultimately there's nothing that can really be done from your end or ours. This would come down to just how Androids function.

Re: Downloads/Reports page in CC

Re: Inserting HTML Code

Re: Removing "ccsend.com" in the "From" address

Re: Welcome Email to Specific Audience

Re: Ricky Carruth Newsletter

Re: sign up form

Re: Deleting unused lists, but can't tell when the...

Re: Trigger Series

Re: Email Newsletter

Re: Captcha on signup form for Constant Contact

Re: Can I merge 2 Email List into one

Re: temporary hold

Re: send email

Re: Delete from one list: Does that mean delete fr...

Re: Closing out account

Re: Multiple sends of the same email?

Re: Your Advertisement in Footer

Re: Will Constant Contact automatically dedupe whe...

Re: Formatting Issue - First line of text outdente...

Re: Social posts to LinkedIn company page

Re: How do I insert a PDF into my document?

Re: Cleaning your email list

Re: Ricky Carruth Newsletter

Re: Social Sharing for Custom Code Emails

Re: Multiple email lists sign up for Lead Generati...

Re: Image sizing on mobile devices

Re: Best practices for managing bounces

Re: How do you add an image to your email icon?

Re: Saving master template

Re: Email Newsletter links NOT seamless with Andro...