About William_A

Hello @CndnCanoeMuseum ,   The Shopify integration is pretty intuitive, however there may be certain limitations in the ways contacts are imported.   1) It is my understanding that tags will migrate between Shopify and our system.   2) Contacts will only be pulled over to our side if they explicitly accept the marketing emails while checking out   3) Changes to certain contact info (emails, names, etc.) should convert back over to your Shopify system as wel   4) Only contacts that meet specific criteria are pulled, and only those that explicitly agree to marketing emails will be pulled over to our side fully. Those that have abandoned carts, merely visited, etc. won't be added to our system since they haven't agreed to receive marketing emails. The Shopify integration can still be used to engage these other contacts however, so that people who've abandoned their carts for example can be alerted that they still have products waiting for them.   My recommendation however, just to make sure you're getting this information first hand, would be to call our general support line. The robot or the agent you initially connect with will make sure you get over to the integrations-specialized Tier 2 team, though the agent may ask some probing questions first so they can make sure they're warm transferring to T2 properly. Feel free to reference case 27318191, which will reference this Community post, and the conversation I had with our higher level technical team.   Also, if you like the Shopify integration, consider leaving a review! ... View more

Hello @janicezazinski ,   Your old template's table of content block used something called anchor links, which we don't have in the current editor. Anchor links, as an industry-wide practice, are defunct since the vast majority of email clients (Gmail, Outlook, etc.) will typically spam filter emails containing these. This is also part of the reason that embedding certain file types and programs into emails isn't allowed either.   If you're still wanting a "Table of Contents" for your email, you can set up a standard text block and type the name of the different sections of your email. Of course, please bear in mind that emails are more likely to be spam filtered or simply cut off midway in most email clients, if they go past a certain length (depends on the email client).   For more info on designing your email with best practices in mind ... View more

Hello @JimN ,   Unless they used custom code to construct their email, and are willing to send you the code, there isn't really a way to upload / repurpose an email that was sent to you.   The next closest thing would be to ask the other account if they'd be willing to do a Campaign Copy, which is a one-time $50 service per campaign copied into another account. For this service our technical team can go in and get the email from their account into yours. For more info on Campaign Copy, I'd recommend calling our general support line. ... View more

Hello @MiamiHabitat ,   I'd recommend using the segmentation system to find the contacts who've chronically not opened emails. Most customers for these purposes will set the criteria for Contact Activity > Did Not Open and then select a time range. Once the segmentation is created you can add those contacts to a list.   You may want to check when the contacts were uploaded (Date Added list view, most recent at the top), as the report will likely grab some very recent additions if you haven't sent a lot of emails to them since they were added. You can remove the recently added (up to you what "recent" entails) contacts by selecting them, going to manage lists, and then removing from the deletion list. Once you feel confident that the deletion list only contains contacts that are just taking up space, you can select them all and delete them. This will ensure they're also removed from other lists they were a part of. ... View more

Hello @Audrey47 ,   At this time the updated landing page sign up forms only allow the selection of one list that they can be attached to. If you'd like to have multiple list selections available, I'd recommend using the legacy landing page sign up form. You can create or edit the legacy landing pages by going to the Sign Up Forms tab, then selecting Basic Landing Pages. ... View more

Hello @FirstNameL71479 ,   You can change your account's main user email address by verifying it in the My Settings area, then switching to it in the My Account area. ... View more

Hello @user288193 ,   You can add an image to a campaign either through the library or via URL. Most customers use the library method, which requires you to upload the image into our system so that it's saved somewhere accessible for your campaigns. ... View more