About William_A

William_A · ‎02-18-2022

Hello @AMV , We'd advise speaking with our Billing team for further assistance and information regarding account merges and the processes involved with that.

William_A · ‎02-18-2022

Hello @DavidD411 , The only "welcome email" in the account associated with this Community profile is a general automated series that was activated back in 2017 and is currently deactivated. There is no way to edit its trigger, as it is a series (not a true welcome email automation) that'd already been activated. See also: Automation overview Automation creation Automation tips

William_A · ‎02-18-2022

Hello @RobertD4131 , Individual account users, such as managers and campaign creators, need to retain their own login credentials. They can go through the Forgotten Username / Password processes if they're needing to recover / reset their credentials. This was changed last year as an account security measure and will be the standard going forward, as account owners no longer generate the username and passwords of new users they add.

William_A · ‎02-18-2022

Hello @StefanoW7 , Custom fields will not work in tests - whether that's for insert contact details, dynamic content, or some other means of including a custom field. They will only activate / show in live sendouts.

William_A · ‎02-18-2022

Hello @LaurentT1 , I copied your text, used a basic text program (such as Notepad) to completely strip its formatting, then pasted it into a fresh, newly added text block without any formatting. I then re-applied the formatting you had for your text, re-linked the email and website links, and deleted the old, problematic block. When previewing and testing the updated email and its new block, the erroneous text is not appearing for me. Please preview and/or test send your email now that I've updated it, to confirm you're no longer seeing the issue as well. Thank you!

William_A · ‎02-18-2022

I've re-sent the email to the address provided. Please have them reply directly to it if they need further info or troubleshooting on the issue. Please make sure your system isn't blocking or bouncing our emails. Please also make sure to check all of your filtered inboxes (if applicable), as well as your spam/junk. If you're still not receiving the email, then unfortunately we've exhausted all alternative communication options at this point, and you'll need to call in.

William_A · ‎02-18-2022

Hello @MasonD29 , These links only function when the email is actually sent, not in preview / test sends, as they are specifically coded to a contact when sent out. See also: Unsubscribed contacts overview Update profile form overview

William_A · ‎02-18-2022

Hello @DavidK2043 , You can view your Deleted campaigns from the My Campaign page, and restore them to your normal campaign view for copying, editing, etc.

William_A · ‎02-18-2022

Hello @NorCal_HIMSS , I got our logo removed from your account's footer. You should see this reflected in all emails you're working on. This won’t retroactively apply to emails that have already been sent out, as the logo was part of the coding received in your contacts' inboxes. However, any upcoming resends of already sent emails should exclude the logo, just as new emails will.

William_A · ‎02-17-2022

Hello @NikkiaJ , If you set the trigger to any apply to list additions, it won't trigger for those already existing in the list at the time of activating. If you're doing a drip series, then the emails will send out to all new additions to that list - whether manually added by you, or added via signup form. See also: Automation overview Automation creation Automation tips

William_A · ‎02-17-2022

Hello @BernadetteE59 , As long as the personal LinkedIn account being logged into is connected with those other company pages, then they'll be available as options to select when adding them to your Constant Contact account. For more info on connecting LI pages to your CTCT account

William_A · ‎02-17-2022

Hello @CathyM7 , Based on your reporting, today's email went out to your full list of contacts. You should see this reflected in the email's reporting page.

William_A · ‎02-17-2022

Hello @CaseyC3022 , At this time we don't have an integration with Donor Perfect that we've created. Any existing ones will have been developed by a 3rd party or possibly by Donor Perfect themselves, so we'd advise reaching out to their respective support teams.

William_A · ‎02-17-2022

Hello @DQECorey , Dynamic content blocks can only be set for individual contact fields. In your case, you'll need to copy the dynamic content block and change the subsequent block's respective contact field criteria.

William_A · ‎02-17-2022

Hello @CeliaR38 , You can use segmentation to filter out contacts who've chronically not opened your emails. You can then further manage this segment by adding it to a list, determining which contacts may still be worth keeping (such as very recent additions based on Date Added), and then deleting all the remaining non-openers and the segment list. There's also our pre-built low engagement segmentation, which you can use to re-engage those specific contacts that rarely if ever open your emails. Our system won't be able to capture if a contact's opens/clicks are from security software, nor their lack of opens / clicks. If you're concerned about this being a widespread possibility for your particular contacts, you may need to investigate and monitor your contacts on a more individual basis.

William_A · ‎02-17-2022

Hello @AnnE315 , Due to how Facebook's 3rd party API permissions work, a personal account that's an admin for the business page needs to be logged into, to allow a connection to the business page. If you have additional questions on this requirement, we ask that you reach out to Facebook's support. See also: Setting up your FB business page Adding admins to your FB business page

William_A · ‎02-17-2022

Hello @NJFA , The Mindbody integration performs this functionality automatically. For advanced troubleshooting on this integration, we ask that you call our general support so they can collect info and get you over to the Tier 2 integrations team.

William_A · ‎02-17-2022

Hello @TheresaT719 , Advanced pop up form settings are available to Plus accounts.

William_A · ‎02-17-2022

Hello @barnesae1 , You'll need to give the email a wholly different name than what's already being used for one of your campaigns. This is usually accomplished by adding the exact date to the name, or even just adding one additional number, letter, etc.

William_A · ‎02-17-2022

Hello @DianeHappy , It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

William_A · ‎02-17-2022

Hello @MollyM229 , An unsubscribe of that size was likely performed by the account owner or a manager uploading a list of contacts for the explicit purpose of unsubscribing them from your account. This can be done for a number of reasons, the most common being: to maintain unsubscription records when moving to our services from another email service provider as requested by our Review / Compliance teams due to the inclusion of the particular contacts in your account being non-compliant for any number of reasons See also: Enabling advanced email permissions in account Unsubscribed contacts overview Review numbers and hours Constant Contact's Email Permissions Policy

William_A · ‎02-16-2022

You'd need to setup a social post for each email after it's scheduled / sent.

William_A · ‎02-16-2022

Hello @DanielH547 , All active contacts count toward your billing, even if they're not in a list or are bouncing when sent to. Make sure to go through this article which denotes the difference between active and inactive contacts. A contact that qualifies as active would need to be removed from the account for at least one entire billing cycle, in order for it to not count toward the active total. When you re-import a contact, as long as there's no new information being associated with a contact field, the system will restore the original info that contact had associated with a field. This does not apply to segmentations, lists, or tags. See also: Billing FAQ How Billing Works Managing and Preventing Bounces

William_A · ‎02-16-2022

Hello @JonathanP75 , When you share your survey via an email sent through us, it's able to capture the email address of the contacts that opens the survey link and completes it. Surveys shared via other methods, such as through social media or on a website, won't be able to capture this info as we do not have ways of capturing those survey takers' emails. This information is included in your surveys' reporting pages by clicking the specific questions / response totals, and in exports. You can also explicitly ask your survey respondents for their identifying info, which can be included as an open answer question, or series of open answer questions.

William_A · ‎02-16-2022

Hello @ChefsExpressions , Can you elaborate at all on your issue? Are you having trouble adding a link to a social platform for an email's social media buttons? Or is your issue with adding a link to a social post?

William_A · ‎02-16-2022

Hello @SIR101WebMaster , I've tracked the known service request for the issue you're describing, and submitted it to our engineers for further review. If and when they have an update regarding this, they'll notify you directly. In the meantime, I'd advise one of the following paths: Create a master template of this kind of email you're regularly sending out. Then copy directly from that each time, so your copies are using cleaner, fresher coding and avoiding erroneous coding buildup from too many generations of copies of copies. Wholly delete the poll block in every copy of this template that you do, then add a fresh, new poll block each time so that block specifically is 100% new. If the workarounds I've described above do not seem to alleviate your issue, please let us know so we can update your existing case and the service request for the issue.

William_A · ‎02-16-2022

Hello @AliviaB08002 , It looks like this is a very recent issue that our devs are still looking into and collecting info on. We've marked your account as affected, and submitted the case to them for further review. If and when they have an update, they'll notify you directly. In the meantime, this issue is isolated to just that UI view, so you can: Use the pre-designated searches (Last 30 days, Last 6 months, etc.) Manually sort through the statements (if just needing to view them through the UI) Printing/Emailing the invoices from UI will actually have the correct activity, in the correct order, for the specified date range

William_A · ‎02-16-2022

Hello @ColinF080 , I encountered the same issue while trying to add those contacts singularly, but was able to import them via the type/paste multiple method. These contacts are now available in your account (can be easily found by searching for them or sorting by Date Added), so you can add them to lists and update their contact info.

William_A · ‎02-15-2022

Hello @AspenL0 , At this time, that kind of functionality is not available in emails. The only workarounds would be: Include the entirety of the text, images, etc. in the body of the email Link to a separate PDF you've uploaded to the Library with all the information Link to a custom landing page or other webpage with all the information See also: Creating custom landing pages Text links Image links Button links

William_A · ‎02-15-2022

Hello @GregB259 , It looks like you already called in and spoke with our Tier 2 custom code team for assistance. If you still have question regarding your custom code's link functionality, please let us know. Thank you!

Re: Merge Accounts

Re: Never scheduled a welcome email

Re: how do i resend a user and email with their lo...

Re: Testing

Re: Mailling

Re: Recaptcha version 2 is not working on the form...

Re: Broken Links Error

Re: Undelete??

Re: Remove Constant Contact in the Footer on our E...

Re: Automated Email Series Trigger

Re: Posting to two different groups in LinkedIn

Re: Email Not Sending To Entire List

Re: How do you integrate Donor Perfect and Constan...

Re: Dynamic Content

Re: Pruning a mailing list

Re: Connecting to Face Book

Re: How do I update/Intergrate my clients from Min...

Re: I want to change when my contact form pops up.

Re: "You've already created a campaign with this n...

Re: system is stuck

Re: Over 7K contacts in unsubscribed list in one d...

Re: social media link

Re: Is a contact counted towards billing if it's n...

Re: How do I associate email with individual surve...

Re: social media link

Re: Polls results not showing up in Report

Re: Billing Filtering

Re: Problem Adding new contact

Re: Clipping text

Re: Create an email with custom HTML code