Hello @user176425 ,   If they're unsubscribed, then it means our system was told to unsub them. They either: explicitly clicked the unsubscribe link in the email footers, clicked the one-click unsubscribe option available in their email app/program, forwarded their email to someone who then clicked their coded unsub link, or someone in your account unsubscribed them Whichever way the unsubscribe was prompted, we have to honor it for legal compliance reasons. See our main article on unsubscribed contacts if you need more info regarding this functionality.   As for any other contacts that just aren't receiving the email, make sure they're not bouncing, and that they've checked all their folders in their email program. If they have different inboxes (Promotions, Updates, Social, Other, etc.), they should check those as well to see if their email program is sorting your email into one of those, rather than the normal inbox. They should also check their spam/junk folder.   You're also using the ccsend rewrite, which may be impacting your delivery overall. Since you have your own domain, you really should be sending with self-authentication. You'll need to work with your webmaster / domain support to get this setup.   Once you've checked these parameters, your next step would be speaking with our Delivery team directly, if the issues persist, or if you're having trouble setting up self-authentication.   See also: Email Authentication FAQ ... View more

Hello @user535474 ,   You can't, this is a functionality on the side of the email app / program. We do not control the downloadability of elements in emails, landing pages, etc. ... View more

Hello @AbigailCACL ,   No, that's the greeting tag functioning as designed. For tests it will be pulling the owner's info to fill in the details, which also pertains to most Insert > Contact Details functionality as well. The live sendout will pull the contact's name info, or default to the backup if that field is blank. ... View more

Hello @rcppubs23 ,   There appears to be inconcsistency in this, as the test message for my emails, regardless of whether I'm in the new or old experience, always appears at the top of my emails. It may be worth seeing if this is only happening with regularly copied templates, or with either their original versions / the reusable template you create and copy from.   This issue has already been tracked to your account. If and when there's an update, they'll notify you directly.  ... View more

Hello @RebeccaS6 ,   I've moved your comment from the 2022 thread, as it was not related to the current issue. The issue has been tracked to your account. See the Top Answer of this thread for further insight regarding the bullet display issue. ... View more

Hello @JoeVic ,   The extra bullets are from you adding spaces between the bullet points. Bulleted lists do not have line breaks, so those are just blank bullet points in your email. The bullet display issue has been tracked to your account. See the Top Answer for full insight on the current issue. ... View more

@MaryW15266 and @SmithLife ,   We'll be merging new posts on the topic into this thread to keep everything in one area. Our team will make sure any new or merged posts will be turned into cases, and have the applicable issue tracked to their accounts. When the devs have an update regarding the issue, they'll email account owners directly.   If and when our team receives an update, we will update this thread accordingly. For additional info, please see the Top Answer.  ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @KenCountess ,   Based on the account associaed with this Community profile, it looks like you're using the older Automated Series system. You can click the name of an active automation to see its steps, the people it's been sent to, the clicks, bounces, etc. Contacts in the queue are the numbers alongisde the wait period steps. If there are no contacts in the queue, then the number will be 0, and can't be clicked on.   See the following articles for more details on the Automated Series system, and its reporting functionalities: Overview: Sending an automated email series Reporting for your automated email series   If you're in one of your child accounts and looking at their Automation Path, see this article for guidance on the different APB types' reporting functionalities.  ... View more

Hola @user129716 ,   Puedes usar la pestaña "Diseño" en el lado izquierdo del editor para cambiar el color de fondo exterior. Consulta este artículo para obtener instrucciones paso a paso y una guía visual. ... View more

Hello @MarianAP65 ,   You can toggle different fields for entry in the type/paste import method. If you don't want to side scroll to see every field you have toggled on, then I'd advise zooming out on your browser screen (CTRL - on PC, CMD - on Mac).     If you're going to be entering tons of fields for a large number of contacts, you might want to utilize the file import method instead. ... View more

Hello @AdamH287 ,   This is a known issue the devs are looking into. I've tracked the issue to your account so if and when the issue is resolved, they'll notify you directly. At this time, we don't have an ETA from the devs on a fix.   In the meantime, as you noted, this only affects the editor view, but not the preview or sent/published versions of campaigns. The issue itself seems tied to the newer navigation and UI layout. If you click on your logo, and toggle off the New experience, you should be able to see the bullets / numbers as expected.    ... View more

Hello @PPIHC ,   At this time, formatting subject lines isn't on our road map, since the industry standard is to strip formatting elements from email headers, or spam them out. If there's a change to the idea's status with the devs, or an increase in requests for its development, we'll update this thread accordingly. ... View more

No @AmberH52 , Compliance maintains that suspended addresses must be done on an individual basis. Only our Compliance (Review) teams can do a large-scale unsuspend, and will typically want to look into why so many allegedly valid emails would've bounced as non-existent from previous sends to them.  ... View more

Hello @Jloiacano ,   If this is regarding email templates, you can just replace the wording / imagery of whatever template design you prefer, even if it wasn't on the original topic. For example, you can turn a spring template into a school newsletter, a holiday party template into a end-of-year thank you, etc.   If this is regarding event types, you can select whichever option is the next most applicable to what your event is for. ... View more

Hello @PattyL220 ,   You can modify your columns to view and sort as you wish.  ... View more

Hello @FadiM556 ,   Based on what you're describing, this just wouldn't be possible to do all within one account. I'd advise looking into our Partner programs, to see if that would better fit what you're needing, so you can have multiple "child" accounts under your main one, which would be accessed and managed by the sales reps themselves. ... View more

Hello @ShannonT113 ,   There will be a template referred to as "Designed by Constant Contact" or something similar that will be put into your overall Campaigns page once completed by the design team. You are free to save this as a reusable template, make further edits, make all future copies from, make more detailed copies for specific situations/lists, sort it into a folder, etc. Additionally, there will be a restore copy in your Deleted section, which can be restored and copied from, in the event that you need to bring back the original design.    I'd recommend following along with this article when you're creating your first email.   When you have the time, we also have a Getting Started guide (also available in video format), with relevant links for newcomers using the system. You're also welcome to call our general support so you can work 1:1 with an agent, and also screenshare while you're logged into the account.   Our Community also has resources under the Learn and Resources tabs at the top, particularly for the Community Blog page and Getting Started pages.   Otherwise, our Knowledge Base has articles available for all the different tools in our system, with written instructions, visual aids, video tutorials, and common troubleshooting steps as well. ... View more

Hello @WiltonDems ,   See this article for instructions on adding reCAPTCHA to Wordpress integrated forms. ... View more

Hello @TaniaH ,   If you're using our Instagram social inbox tool, then you'd need to know the Insta user's full handle / username, and simply type that out with the @. So, for example, you wouldn't be doing @ John Doe, you'd be doing @JohnDoe'sUsername123. Please keep in mind that since we aren't the native Instagram platform, we wouldn't be able to pull up suggestions for a type-ahead, you'd need to know the exact username you're tagging.  ... View more

Hello @JOSEP2 ,   If you want to send text messages through our system, the SMS tool is an addon you can choose to have added to your account for a price corresponding to the amount you plan to send. You can find a wide range of helpful articles - instructions, videos, etc. - on SMS in our Knowledge Base, also available via the Help button in your account's top navigation bar. Getting started with SMS (PDF download) Registering your account for SMS Creating SMS Campaigns SMS marketing overview SMS marketing best practices SMS marketing while respecting quiet hours Enabling SMS for landing page sign up forms Importing SMS contacts list ... View more