Hi @NelsonL17 ,   The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used on your device and organization's network (if applicable). A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting questions that phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time. ... View more

Hello @NelsonL17 ,   Are you able to provide a screenshot of the error page you receive when clicking the tracked links on a Verizon ISP? ... View more

Hello @Y-OGI ,   Is this in regards to creating a list specifically for event registrants that wish to opt-in for emails from you? Or is this in regards to setting up the contact list you want to send the invites to? ... View more

The "took too long to respond" error is indicating that something is blocking the redirect, or it's getting erroneously caught in some kind of filtering functionality and causing a time-out. Due to the information needed to troubleshoot this connectivity error further, I'd advise calling our general support. They'll need to go over some more technical troubleshooting elements, including: capturing the browser's console code errors a screen recording from your side of the exact behavior from clicking the link to the error page showing A list of browsers, browser plugins / addons / extensions, VPNs, ad/pop-up blockers, and other security software used by the individuals encountering the error A list of the email programs used (Gmail, Outlook, etc.) the exact name of the email, and if possible, forwarding it to the address provided by the support team There may be other troubleshooting phone support and the higher level technical team will ask for, but this at least gives you a head's up on what things you'll want to gather before calling in, in order to save troubleshooting time.   ... View more

Hello @AFEDJ ,   It's possible that the link rewriting, which is something our system automatically applies to all links in sent emails for compliance and click reporting, might be getting caught up by a browser extension, ad/pop-up blocker, VPN, or other security program you may be running. That said, the rewritten link provided in your post does go to the same page that your Donate Now button at the top of your email's preview goes to.   Some troubleshooting questions: Are you seeing something other than the Donation page, when navigating to the rewritten URL provided in your Community post? If so, can you provide a screenshot of the page you're sent to? Does the issue occur when accessing the links in the sent email via incognito / private browsing mode for your current browser? Is this redirect issue occurring for others in your organization? Is this occurring for others outside of your organization? ... View more

Hello @StevenH ,   Depending on the ticket's file type, you can insert it as an image, or link to it as a document. The link for your sales event would be like any other link in campaigns, you'd simply choose whether you want it to be a text, image, or button link.   Insert, style, or remove text links in an email  Clickable image links in an email  Insert and customize a button in an email    If using SMS messages in your multi-channel, you can include a link to the sales event as part of the SMS. MMS (e.g. images and other file types) can't currently be sent through our SMS tool.   ... View more

Hello @AustinM49 ,   Much like with Gmail and other email programs that have such functions, this will vary based on the setup of the receiving user. At this time, I'd recommend referring to our article regarding Gmail's promotions tab for more insight.   See also: What is Apple Mail Privacy and how does it affect you? ... View more

Hello @L058373 ,   If they're going through a sign-up landing page, you can have the list associated with that SULP be linked to a list-add automation. If they're going through an event registration, you can either set up the registration form to put people who click the opt-in checkmark box to go into a specific list to trigger the automation, or you can manually add those registrant contacts to the automation list.  ... View more

Hello @SandraZ,   Not in a text bock specifically. You can utilize section editing to include images as part of the inner background. Depending on the layout, text blocks would either share the image background with the rest of the section, or would have a solid color gradient.  ... View more

Hello @GailM71 ,   Can you elaborate on which account function you're wanting to search for this metric? Are you wanting additional sorting options for the Contacts page (feature request)? Are you wanting additional reporting info specific to engagement levels? Are you needing guidance on how engagement segmentation works? Or are you mainly just looking to sort emails on the Reporting page by their Opens rate (exiting function)?   See also: Overview: Email reporting View subscriber and engagement insights for your contacts ... View more

Correct. ... View more

Hello @daniels3651 ,   Yes, but their unsubscribed status will remain in our system for your account. So if you later re-upload any previously unsubscribed contacts, they'll go back to being unsubscribed. See our main article regarding unsubscribes for more info.  ... View more

Hello @user317234 ,   The way our system works, if you're sending a single email to multiple lists, our system will only send the email once to contacts that might appear on multiple lists.   No, there is no segmentation or default contact field (first name, email address, phone number, etc.) for what file or method was used to add the contacts. You'd just need to create completely separate lists at that point, based on the file name, or create a custom field and have that info included in the file itself.   If you're wanting to segment your contacts in specific ways, see our main article on segmentation for the available criteria and ways you can further distill these contacts. ... View more

Hello @JenA1057 ,   If you're needing guidance on making your emails more accessible for ADA purposes, please see this article for references and links to relevant guides, or this tutorial video.   We do not currently have an embeddable way to translate emails. Please see this Product Idea thread for voting and voicing use cases. ... View more

Hello @LeslieA99251 ,   I checked the active events in your account, and wasn't able to find the "attendee information" section on any of their registration forms. They looked clean and clear to me, but I also only selected the default ticket options for all of them.    Were you able to resolve the issue on your own, or are you still seeing the repeat "attendee information" section?  ... View more

Hello @LaurenC896 ,   No, SMS is an addon, not a standalone plan. ... View more

Hello @elizabethdu ,   Did you make the phone number required? If not, then they'd be able to submit their info without providing that. If you did make it a required element, then you can find the contact's provided info when viewing their specific contact record in your Contacts page.  ... View more

Hello @QuanticoTextAlerts ,   You'll need to collect their numbers and the consent date for sending them SMS messages, then you can import them into your account as SMS contacts. See these guides for relevant import info and guidance: Tutorial: Import a list of SMS contacts Import a list of contacts from a file or spreadsheet Import a list of SMS-only contacts without email addresses from a file or spreadsheet ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   For future visitors: If you're interested in development of this idea, please remember to vote by clicking the thumbs up icon on the original comment (always at the top of the thread), alongside commenting your use case if you have one. ... View more

Hello @JudyS159 ,   The system is going to automatically remove the extra blank lines. You'd either need to increase line spacing or put them in separate text blocks. Otherwise, if you're doing an event invitation, make the event in our system and use the event block that comes with event invitation emails.  ... View more

At this time, building SMS reminders in email campaigns isn't on our road map. If there's a change to the idea's status with the devs, or an increase in requests for its development, we'll update this thread accordingly.   In the meantime, if you're wishing to remind SMS contacts of an email sendout, the SMS campaign can be created separately, and include a link to the email's permanent, shareable URL if it's already been scheduled/sent. ... View more

At this time, emailing abandoned registrations isn't on our road map. If there's a change to the idea's status with the devs, or an increase in requests for its development, we'll update this thread accordingly.    Emails to abandoned registrants would need to be manually sent to the specific email addresses, if available. If they are not contacts in the account, they'd need to be emailed outside of our system. ... View more

At this time, sending automatic cancellation emails when an event is cancelled isn't on our road map. If there's a change to the idea's status with the devs, or an increase in requests for its development, we'll update this thread accordingly.   If you wish to send cancellation emails to your registrants, you can create an email to be sent to your registrants, informing them of the cancellation. If you wish to send it to a contact list, an invite email can be created or copied from, and edited to remove the actual invitation links. A regular email from outside the event can also be created to be sent to the preferred list(s). ... View more