About William_A

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

Hello @RalphH ,   I'd advise calling in for further, live troubleshooting with the affected SMS contacts. It could be something compliance-related, or a glitch that requires more hands-on troubleshooting and sharing of specific contact information that we can't do through our public Community forum.  ... View more

Hello @catsgardens1 ,   Without an email address, these contacts wouldn't be able to be imported. You won't be able to use our SMS tool for those contacts. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release.   Please note, this thread is explicitly for having the ability to set multiple users as Account Owner permission levels,. Please note that account owner permissions include the ability to access and manage the account's billing info, view and manage other users, and handle other particularly sensitive account and contact elements.   If you're wishing to vote and voice use cases for expanded user roles and permission settings, please see this Ideas thread.   If you're wishing to vote and voice use cases for the account owner having an overview of users' actions within accounts, please see this Ideas thread.   If you're looking for guidance on our recommendations and step-by-step instructions for transferring account ownership, please see our main article on the topic.    If your account's owner is no longer with your organization, you need a new owner setup or a user elevated to the account ownership role, and you do not have access to the login info and email inbox for the owner login, please call our general support to setup an account ownership transfer case. For account security protocols, these generally have a 4 business day turnaround, to ensure the currently-set owner is not disputing this change.    If you have a dispute regarding account ownership, it's advised you speak with our Review team directly for further assistance. ... View more

So to make sure I'm understanding what you're asking, you want to be able to upload contacts with a specific field for "associate," but have it so that specific field can have multiple values associated with it. From there, you'd want the email system to automatically insert the relevant value, based on the list(s) being sent to? ... View more

Hello @NikkiL057 ,   As a trial account, you can only send up to 100 total sendouts. If you're trying to send to a list where the number of contacts is over your remaining trial sends, then it won't be available. You'd need to select a smaller list, or remove contacts from the list you wish to select.   For more open email sending, you can also upgrade to a paid plan. ... View more

Hello @ShaylaC8 ,   If you need troubleshooting on the Mindbody integration, I'd advise calling in for the Tier 2 integration support team's assistance and insight.  ... View more

Hello @user27939 ,   It would depend on the report. Individual drilldowns like All Opens for an email may contain "dupes" if a contact is opening the email multiple times, for example. If you're just exporting an email list, then there wouldn't be dupes since a contact can't appear on a contact list multiple times.   If you're sending a single email campaign to multiple lists, our system checks for any contacts (unique email addresses) in multiples of those lists. That way a contact is only receiving the email once, unless otherwise explicitly prompted for an automated or manual resend. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

At this point, we'd need to explicitly look at the contact, which means you'd need to call in for more private troubleshooting than what a public forum can provide. I'd advise calling the delivery team for further assistance.  ... View more

Were they on the list prior to the last email sendout? Does their permission explicitly say they are subscribed, not under temporary hold or a different type? ... View more

Hello @user407392 ,   If they're not even showing as "sent to" that would indicate they're either unsubscribed / don't have an applicable permission set, or not on the list that you've been sending to. ... View more

Hello @ONE_Orinda ,   Similar to our advice when it comes to mobile image sizing, if you're wanting absolute consistency with image sizes, you'll want to set the size manually by editing the images. We have a few articles regarding this: Determine an image's file size and dimensions Edit images in the Library Resize an image in an email for an optimal look on desktop and mobile Once you've set your images to an explicit size, you can then insert into your email or other campaign type. Do not drag out or in the corners after inserting, otherwise it will cause the image to no longer be the same consistency. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team, and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this feature request, but it should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release. ... View more

I'll get it tracked to your account, that this functionality is missing from the newer import process. That said, if you're skipping that many columns in the first place, it'd likely lead to a much cleaner and quicker import process overall to remove those unnecessary columns. If the program you're exporting them from doesn't allow you to customize what's being exported, you can also use a spreadsheet program (Excel, Numbers, Google Sheets, etc.) to mass-delete those unneeded columns- which will significantly reduce the file size and aid in the import processing.    See also: Format a file before importing a contact list into Constant Contact ... View more

Hello @DerekP41 ,   If you're building a sign-up form in your Constant Contact account and putting the code into your website, then the form's elements will adapt to the site's styles.   If you're using an externally-developed sign-up form / integration, then we wouldn't be able to provide any insight or troubleshooting for that program, and would recommend reaching out to that program's devs for assistance.  ... View more

Hello @MichaelM7360 ,   This is still available. At the top of the page with the first several contacts and their columns of info, select the "Skip Unmatched" next to where it tells you how many columns are unmatched. For step-by-step and visual guidance on importing contacts via file upload, see our main article on the topic.    Follow-up: If you're on the newer contacts import setup, skip unmatched is currently not available.  ... View more

It's being looked into. Beyond that, the Community support team wouldn't have any more insight than the general support team already working on your case. You'll receive updates via email, if and when they're available. ... View more

Hello @PhyllisS ,   No, since the file is not attached to the email to avoid size restrictions and aggressive anti-malware barriers, the file is hosted in your account library. If the contact wishes to download the PDF linked in your emails, they can do so on the page that opens.  ... View more

Hello @ColleenM02 ,   You can definitely still use our product, even if the particular hexcodes for the colors, or something else when we try to pull the site's elements, is causing the error. You'd just go about building your campaign (email, landing page, etc.), selecting the colors manually, and saving.   If you'd like a quick-reference to various guides for getting started, I'd recommend checking out this thread in our Community. If you're specifically wanting more guidance on getting started with emails, you can reference this thread.  ... View more

Our general support wouldn't really have any further insight on that. You might be able to get some general advice from the Tier 2 custom code team by calling in, but the general expectation for custom code is that the coding is 100% something you have to configure and put together. ... View more

Hello @CandL ,   I'm not sure I really understand what it is you're trying to avoid? Is your issue that your contacts have a custom field for "title," and you're constantly updating the same contacts to have different info for those fields?   If you're communicating with other individuals within a company, is there a reason you wouldn't have those as individual contacts? ... View more

Hello @BrittanyS77 ,   Could you provide more details about what you would like to do that is not currently offered through the existing social options or by posting the event's landing page/registration page links directly on a social platform?   ... View more

Hello @CherylZ11 ,   Does zooming out on your browser screen (CTRL - on PC, CMD - on Mac) allow the full list to display for you? ... View more

Glad to hear it worked out, it was probably some unfortunate leftover background coding from the question type being changed the first time.   If you do encounter any issues with your surveys, feel free to make a new thread here in the Questions & Discussions board. Have a good day! ... View more

Hello @SamanthaH199 ,   Are you encountering this issue with specific email template options where it's forcing you to scan the website, instead of just continuing to the template? Or is this occurring with different campaign types as well? Are you unable to select any other available options, that allow you to use your saved colors from the BrandKit? ... View more

If you copy the survey, delete the affected questions, and replace them with the open answer, does it resolve the issue? Or, does rebuilding the survey resolve the issue- or does the issue persist into the fresh, new version as well? ... View more

Hello @JoanneM1 ,   When you previously setup the survey, were those questions setup as multiple choice instead of open answer? If you copy the survey, delete those questions, and drag the open answer question types over directly, does that alleviate the issue in your previews and active form? ... View more