About William_A

Hello @KevinR388 ,   Since it's Facebook that ultimately allows or disallows an ad to be posted to their site, you'll want to reach out to their support to see if they can offer any insight on why this ad is suddenly being flagged. With the major changes they've made to their API, permissions, and now for anti-misinformation, it's possible that something in their algorithm false-flagged an aspect of your ad. ... View more

Hello @Godfrey ,   When that Adobe Flash warning appears, does it say anything to the effect of "This Game Is Going Away Soon"? If so, it seems that's a newer issue that our engineers are looking into. To get around it, I'd recommend installing one of our landing page sign up forms as a hyperlink via the + Add a button function on your business page.   For full instructions: Create a landing page in Constant Contact Copy the link to the landing page Go back to Facebook Business Page Click on "+ Add a button" (or, if there is already a button, click it and choose Edit Button) Under "Step 1: Which button do you want people to see?", choose "Contact you" Choose Sign Up and click Next Under "Step 2: Where would you like this button to send people?", choose Website Paste in the form URL, click Save, then click Finish With Facebook's many recent API and permissions changes, this will also likely be the most stable and consistent method of having your followers sign up as contacts. I've also submitted your case to the engineers regarding this issue. If and when they have an update for you, they'll notify you via email. At this time we don't have a hard ETA on a resolution. If you have any other questions, feel free to reach out. ... View more

Hello @St-Martins ,   Have you checked to see if your keyboard's Insert key is active? If you're still having issues with text seemingly typing over everything after it, try tapping that key on your keyboard, to see if that alleviates the issue. ... View more

Hello @FredS215 ,   This a known issue that Outlook has with ESP emails. Due to how sporadic the issue occurs (there appears to be no consistency in when it will show up, how often it shows up, or where in an email it will show up), and that it mainly seems to affect ESP emails, we and other companies like us are trying to work with them to figure out what the issue is. However, we are relying on Microsoft to provide a solution, which means we don't have an ETA on a fix at the moment.   The only workaround we can suggest right now is making your outer and inner backgrounds the same color, since that's the coloring / imagery that Outlook is showing in those lines. You can also include a View as Webpage link, if the issue is particularly egregious for your Outlook-using contacts. ... View more

Hi @VeraM86 ,   It looks like you already spoke with a chat agent, but for the sake of visibility it looks like your issue was connected to a Campaign Creator trying to add the social icons. Due to restrictions on Campaign Creator capabilities, the social media icons were not available to insert or edit in the campaign. These can only be added and edited by Managers or the Owner. ... View more

Hello @FakeMurph ,   It looks like you called in and already spoke with Billing. You should be able to send tests now. ... View more

Hello @HCAStaff ,   Domain and ISPs' auto-replies will actually go to the From address, since those systems' coding will always override a separate reply-to address. If you want it so auto-replies always go to a specific address, that address will have to be the From address. ... View more

Hello @AntionetteH8 ,   Does the file you're trying to upload have multiple sheets? If so, are the contacts you're trying to upload on the first sheet? If that's already the case, then could you please send the XLS file in an email to social_support(at)constantcontact(dot)com, along with a reference to this community thread, so we can take a look at the file? ... View more

Hello @AITPChicago ,   You can still preview emails for both desktop and mobile formatting. You can still insert View As Webpage links. VaW links don't go live until the email campaign has been sent out, since they use the share link / permanent url. ... View more

Hello @Miyako ,   I can certainly pass along your feedback to the devs. The main aspects that'd be needed for such a system would be: a way for our system to connect to your store intimately enough for us to generate codes that could be used in it codes would have to contain / be randomized strings of letters and numbers every single time a welcome email is sent out, to make sure the code has its own particular expiration for each particular contacts sent to This may not be compatible with every store system since some website / online store builders don't accept outside 3rd party java scripting or integration In effect, it'd have to function a lot like a password-reset system. Perhaps it could be a unique link that triggers a special version of your store, or triggers a code to be automatically applied to their cart. As mentioned, I'll pass along the feedback. If and when such a system is developed, the engineers will make sure to notify you directly. With that said, I don't have an ETA on the development of such a system, since it seems this is a fairly unique request based on our feature request tracking. ... View more

Hello @TraceyL06 ,   Unfortunately there's not really a way to overlay an image with coding to insert contact field info, since overlaying text on an image in the editor makes that text part of the image.   My suggestion would be to select a layout block with a simple border, and then insert contact details. This will help it stand out, and allow our system to edit the text at time of sendout with the contact's applicable info (name, membership number, etc.).    According to our higher level technical team, this could be possible in the custom code editor, if you have experience building emails from HTML. However they do warn that it can get pretty complicated, and the coding upon receiving would require very Outlook-specific elements, meaning it might not work in other email clients (gmail, yahoo, etc.). Ultimately, the method I mentioned above is probably going to be your best bet. ... View more