About William_A

Hello @JoyS1 ,   Since the issue is still on the end of the email client that the emails are being forwarded from, we don't have any updates at this time. ... View more

Hello @WeAreAdaptive ,   Whether a contact is unsubscribed by you or by their own actions, they'll be marked as unsubscribed from you. Any unsubscribed contacts re-uploaded will be separated from the other contacts, and kept as unsubscribed.   If you need them resubscribed, there are a few different ways to go about doing it. If you're not on the new contacts beta, there should be a resubscribe option available in the individual contact's page. This method will send an automated email to the contact's email address, with a unique, coded link for them to click and confirm their re subscription.  If you're on the contacts beta, or the contact is unable to click the link in that email for whatever reason, they can also manually sign back up via a sign up form you created (inline, pop-up, or landing page).  There is a last resort option that requires you getting an email directly from the contact stating they wish to be resubbed, and then reaching out to our List Review team for further guidance on an override.  All three of the methods mentioned above help us establish a paper trail of the contact signing back up, which is necessary since there are legal and Compliance elements related to unsubscribing. ... View more

Hello @ElyriaUMC ,   It appears the affected domain of those contacts is a smaller one that may have certain restrictions on what types of emails can be sent to them. My suggestion would be to work with the domain itself to see if you can get your emails marked as safe to be sent. Feel free to refer to this article if you choose to work with them. Otherwise you can also try working with the contacts to see if they'd be able to get you safelisted.   Otherwise, you could call our Deliverability team, to see if they have any additional insight or guidance they'd be able to provide for you regarding those addresses. ... View more

Hello @JoeyR366 ,   A lot of VPNs will typically have a setting that allows certain links to go through or operate as needed for tracking / redirecting. I'd recommend looking into your VPN's settings to see if that's available. Otherwise, you can also try contacting whoever your IT person is (if applicable) to try safelisting our domains.   Since link tracking is required by Compliance, there isn't a way to disable the tracking links / rewrites. If you're continuing to run into issues, it may be worth reaching out to the VPN company to see if they have any further insight or guidance they can provide that's specific to their programming. ... View more

Hello @VLC0 ,   Did you follow any of the suggestions I mentioned in my earlier post? ... View more

Hello @drurylane ,   It's possible that there's an artifact in the old Legacy template you're using, that's causing the slight disconnect between the two halves of the picture. You may need to completely purge the coding from the next copy of your Legacy template, and then try inserting the two halves of the image.   If this issue is occurring in the current email editor, then it's more likely that your email client is automatically adding separation between the two images. It may be easier to simply include button links in the email, or make the image a clickable to a corresponding PDF version, where multiple links could be maintained. ... View more

Hello @MelissaW4462 ,   This is still an ongoing issue in regards to mobile compatibility that our engineers are looking into. As soon as there's an update we'll make sure to post here, as well as notify anyone with cases submitted to them. ... View more

Hello @National_Van_Lines ,   It appears your account is part of our contacts redesign beta. I'd recommend creating a Lead Generation Landing page, and providing the unique share link for that to the contact needing to be resubscribed. That way they can manually resubscribe themselves. ... View more

Hello @FirstNameL745688 ,   Our higher level technical team sent an email response to the account's primary email address on June 1st. If you need us to re-send that reply just let us know. ... View more