About William_A

Hello @FirstNameL10469 ,   We generally avoid RSS feeds these days due to their harsher treatment by email client algorithms and general security checks. The best workaround for pulling your Wordpress content would be to use the Read More blocks in an email to link to the relevant articles and have snippets, imagery, etc. pulled.   If those don't work for you, the next best method will be simply adding image and text blocks that entice your contacts to go to the main article on your site, accessed through either text, image, or button links. ... View more

Hello @FirstNameL01754 ,   It looks like you recently reached out to our chat support for this issue. If your IT team is unable to find any settings or other elements in your version of 365 that'd be causing the issues you described and screencapped, please let us know, and we'll see if there's any other troubleshooting we can do from our end. ... View more

Hello @JenniferH15 , Ultimately, we send using our own servers. So any IPs or Message IDs/Envelopes will all connect back to CTCT. However, when dealing with emails (especially when using a 3rd party like us), receiving severs will still see who the From Address is, since that's the Org/Business that is sending the email.   Different levels of authentication might affect what a contact sees in their header, but ultimately the email will still appear as coming from you, and the receiving servers will still know that your email is the one being used to send the email. For example if you're sending with self-authentication, the servers will read your DKIM key and absolutely confirm it's an email coming from someone associated with your organization, rather than someone potentially disconnected from the organization trying to send it. Some receiving servers can be quite strict on who is sending the email, which is why self-authentication with your own domain tends to result in the absolute best deliverability. However this is a fairly moot point if you're a smaller org or business just sending to peoples' personal emails, rather than corporate or government addresses with strict IT security systems.   For a more in-depth discussion on this, I'd definitely recommend reaching out to our Deliverability / Review team directly. However this is the gist of how it works as far as the receiving server side.  ... View more

Hello @FirstNameL43000 ,   At this time the link insert function doesn't allow for manual tel: additions. That said, most email mobile apps will automatically overwrite plain-text phone numbers to convert them into "links." Additionally, if you have a linked telephone number you're able to copy from elsewhere, it can be inserted into the email and has been known to work sporadically. Please bear in mind that some email clients have been known to treat emails with such links already inserted as suspicious.   I've attached the relevant feature request to your case and submitted it to the engineers. If and when they have an update regarding the development of this feature, they'll make sure to notify you. ... View more

Hello @AshleyR059 ,   This issue tends to occur when there's a problem with the payment ID of the PayPal account that's attached to the event. I'd recommend reaching out to PayPal's support, to see what additional insight and troubleshooting they can do regarding your current account. Otherwise the only other option would be to use a different PayPal for your event. ... View more

Hello @SloaneS70 ,   At this time, to accommodate the mobile compatibility necessary for higher deliverability, sub-lists and additional indentations for bulleted and numbered lists isn't possible in the current email editor. However, our engineers are still investigating ways this might be possible for the editor in the future. We'll open this idea up for voting. In the meantime, this can be circumvented by setting up the bulleted list (and sub-lists) in a text program, then screencapping it. You can then insert that screencap into your email like an image, and resize as needed to make it appear as part of your text. ... View more

Hello @RondallR ,   Twitter's API is different from Facebook and LinkedIn, and thus will have different permission and 3rd party access functionalities. Unfortunately this API restriction means we can only have one Twitter account connected to your CTCT account at a time for both Social Share, as well as the Social Post systems. ... View more

Hello @AllianceOfNH ,   Have you tried using the legacy landing page sign up form? It can effectively be set up the same way as your Update Profile form, and can be linked just like the current landing pages. The legacy LP sign up form will allow you to have multiple list selections available, if you need to send an e-blast to customers to update their list preferences.   Simply go to the Sign-up Forms tab in the navigation bar, select the Basic Landing Pages, and then edit the default Sign-Up Form. Once you've made the edits to the list selections you want available, you can then grab the form's share link and paste that anywhere you need to. Assuming you'll be sending this out to people who are already contacts, the only contact field you should need to include in the form (besides the list selections) is the required email address field, but you're welcome to give your contacts additional fields to fill in, if you want them to have the opportunity to make other changes to their info (such as first name, last name, physical address, etc.) ... View more

Hello @PublicOutreach ,   I'd recommend reaching out to our Deliverability team if you or your IT need assistance with fixing your authentication setup.   For general info on authentication   For additional guidelines on self-authentication ... View more

Hello @C-BCMarketing ,   As before, exporting the click report is going to give you the most accurate numbers. ... View more

That is correct, @JohnD5679 . It's a matter of sending reputation as continuously sending to emails that bounce as non-existent damages the sending reputations of both you as well as ours. Thus, after our system receives a certain number of non-existent bounce reports for an email address, it will automatically cut off the ability to send to it. ... View more

Hello @JohnD5679 ,   Here's some basic info on the suspended bounce, and why this is applied to contacts that bounce as non-existent from either your sendouts or other customers'.   If legitimate email addresses continue to bounce after you've attempted to unsuspend them, you're welcome to contact our Deliverability team to see if they can provide any additional insight regarding the addresses or their domains. ... View more