Downloading via excel unsubscribes

[AllynD5]

searched all over and can't find clear information on this. Do we have the ability to find and send to a category of contacts - unsubscribed - so we can send them a direct sign up email? It's frustrating seeing some information and no way to download it. Your UI needs updating. If you currently have it available, can you share why it's so hard to find???

[William_A]

Hello @AllynD5 ,

You can export unsubscribes through your contacts dashboard. Feel free to peruse this article, available through Help searching within your account or through our direct Knowledge Base site, which covers several details of unsubscribes and also provides visual guidance as well.

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If a contact has been marked as unsubscribed from you and wishes to sign back up, you'll need to go through the resubscription process. However the easiest method for a contact to resubscribe to you would be for them to go through one of your sign up forms.

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.

Since there are a number of legal and Compliance-related elements to unsubscribing and resubscribing, we have to make sure one of these three processes is followed.

[AllynD5]

Still not seeing where I can download just unsubscribes into an excel file. I don't want to download all - just unsubscribe

[William_A]

Click on the dropdown menu that says ALL CONTACTS, then select Unsubscribed. Select-all by click the top-most checkmark box, this will select all of the unsubscribed contacts if you've switched to the correct list view. Once you've selected contacts' checkmark boxes, the options at the top of the screen will change to an Actions dropdown menu, select the export option, and select what fields you wish to include. Once our system has finished creating the file, you can export it through the Import/Export activity page.

for a full breakdown of exporting contacts from the dashboard