Email tests not working

CNBaker
Participant

Hello, I just created an email and sent it as a test to our team, and no one has received it. We have had this problem in the past, and we would like to get it resolved as quickly as possible. We like to see the email before we blast out to our customers, so we usually send our team a test then proceed to our proper list. Thank you, 

1 REPLY 1
William_A
Administrator

Hello @CNBaker ,

 

Deliverability can have a lot of variables, from elements on our side, on your side, on the recipient's side, and in their email system company's side. It's also a generally good idea to set up additional authentication for your emails - in your case self-authentication since you have your own domain (such as through a business or other organization). Using our authentication when you have your own domain may cause sending issues.

 

If you'd like to learn more about safelisting, and what it entails:

 

Safelisting domains in a security system

 

Safelisting email addresses in an email client or security system

 

If you're wanting more in-depth, specialized insight on your current deliverability, it'd be worth speaking with one of our Deliverability agents.


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William A
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