Images not showing while editing


Images not showing while editing

Looking for some help! While creating a new campaign email, the images I'm including are not showing up. The only thing I'm able to see is my text. If I send a test email to myself, I am able to see them images then. Anyone else have this issue? Is it because I'm working off a MacBook? My colleague doesn't have this issue and she doesn't have a Mac. 


Hello @TanjaM83 ,


It sounds like you may be running into some connectivity issues when trying to access the site, particularly caching errors. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 


If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.

William D
Community & Social Media Support

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