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My newsletter CTA buttons are not displaying properly on Outlook on PC

JOHNH76
Participant
‎08-26-2021 01:09 PM
‎08-26-2021 01:09 PM

My newsletter has a few CTA buttons and they are not displaying correctly when I send them out to anyone that has an outlook account viewing on a PC. It is frustrating because I don't know if I can fix it with custom code or if it is out of my control with Outlook. 

 

The buttons lose all of their padding. 

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1 REPLY 1
William_A
Moderator
Moderator
‎08-26-2021 02:22 PM
‎08-26-2021 02:22 PM

Hello @JOHNH76 ,

 

After troubleshooting with the higher level technical team on your custom code, they noticed a lot of "<!--[if mso]>" tags, which aren't compatible with the custom code editor at this time. Any other normal HTML coding should work for the buttons, but the Microsoft tagging will continue to cause formatting and display issues within Outlook clients for custom code emails.

 

If you have any additional questions, I'd advise calling our general support so they can get you to our Tier 2 custom coding support team.

 

 


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William A
Community & Social Media Support
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