Order Confirmation Emails (web builder)

BizTechWiz
Member

Order Confirmation Emails (web builder)

Can anyone advise me how I can preview  what the user will see on the automated emails that the store in web builder sends out to customers. When I hit preview or edit, I get a whole load of code like the image. I'd like to be able to edit, but scared I may break it.

Thanks

Screenshot 2021-07-19 at 15.30.24.png

Vee (Smith) Tanner
The Biz Tech Wiz
Web Tech De-Stresser
Certified Solution Provider
2 REPLIES 2
William_D
Moderator

Hello @BizTechWiz ,

 

It does seem unusual that the code is there, even in Preview mode. I'd recommend reaching out to our Website Builder support team, to see if they have any insight they can offer on the emails showing in code only. If you wish to, you can also reset the emails to default to see if that allows the editing to be normal, but if the displayed coding is a bug then it may persist through a default reset. If the WSB support team is unable to offer any clarity or insight on the issue, please respond here and we'll see what further assistance we can provide.


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I did reach out to support and they said that's what it is. 

What I did was copy the code and paste it in a Wordpress draft page (text view), and then previewed. 

That gave me a much better preview, although not exactly perfect, but a whole lot better than code!

And I could screenshot it and send to my client.

Vee (Smith) Tanner
The Biz Tech Wiz
Web Tech De-Stresser
Certified Solution Provider