If, after sending an email campaign, I add one or more additional contacts to the List and resend, Constant Contact completely wipes out the reporting details so I have no idea what happened with recipients. Does any know how to access the reporting details for the initial send? This is ludicrous.
Thank you for reaching out to the Community! To see the reporting details, please select this helpful article here. Thanks!
I appreciate your reply, but you did not address my question. I understand that you can open a Campaign and click on Reporting to see the activity. But . . .
If a campaign has already been sent, and you add another contact to the distribution list and then re-send the Campaign, ALL OF THE REPORT DETAIL IS LOST AND EVERYTHING INSTANTLY RESETS TO ZERO. This is what happened to me. I sent out a campaign. I then added a new contact to the List and re-sent the campaign (Constant Contact tells you it will only re-send the campaign to recipients who did not already receive the email). When I then go into reporting, it shows no activity, and I need to see the results of the initial campaign. Hopefully this gives you a better understanding of the issue and you'll have a solution for me! Thank you.
If you are referring to the scheduled email in your campaigns, all the original reporting will come back once that email has been successfully sent.
No, I am NOT referring to the scheduled email in my campaign. You're still not understanding my question. My original campaign was sent - but as soon as I added an additional contact to the distribution, it reset all of the activity and now says "scheduled" and I can no longer see the activity from the original distribution. Maybe someone else can try and and answer this please! There MUST be a way for me to see the results of the original mailing.
Yes, I do see that email scheduled. Once it actually sends to the customer you added, all the original and added reporting will be back. If you want to give us a call tomorrow to speak with someone on the phone when all other employees are back you can. Thanks!
Quite incredible. Your answer is, again, 100% wrong. Sending the campaign to the added contact DOES NOT restore the reporting. Another tech support person I contacted (since all you were providing was misinformation), got right to the point: THERE IS A FLAW IN THE CONSTANT CONTACT SOFTWARE AND YOUR DEVELOPERS ARE WORKING ON A SOLUTION. But experience tells us not to expect anything soon, if at all.
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