The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Selecting Text Deletes it When Typing Over It

Highlighted
Regular Visitor

Selecting Text Deletes it When Typing Over It

Not sure the best way to describe this issue, but basically when I select a bunch of text with the intention of just typing over it, the CC editor instead just deletes the selected text as soon as I try to start typing the new text, and removes the cursor so I can't type again unless I click into the text box.

 

How do I fix this? Is it just a glitch within CC? Sometimes I can select text and type over it just fine, and other times I will start typing over selected text, and because it deletes it and deactivates the cursor, my browser thinks I am trying to use keyboard shortcuts and will start doing all sorts of weird things.

 

I often re-use templates for our newsletters, and like to just type over existing content to keep its formatting.

Tags (3)
3 REPLIES 3
Highlighted
Moderator

Re: Selecting Text Deletes it When Typing Over It

Hello @Jody_Sauers ,

 

I wasn't able to recreate your issue, but based on your description, it sounds like some areas outside of the text block might be getting highlighted while dragging your cursor. This could cause the screen to think you're trying to put in keyboard functions for areas not meant for typing. You could also try triple-clicking if you're needing to highlight and type over an entire paragraph.

 

It's also possible that there might be a weird connectivity issues going on, that could be simply solved with a cache clear or by checking if you have any plugins / addons causing issues with the editor. It could also just be some browser-specific, and require an update of your browser if applicable.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
Established Member

Re: Selecting Text Deletes it When Typing Over It

Hi, I am having this exact same issue as well. It's not the issues you're describing. You should be able to position the cursor in between characters in a text block, but instead the cursor selects an entire letter (or space) and it deletes content as you type rather than inserting new text in front of the existing text. 

 

Clearing the cache didn't seem to work. This is using Chrome and MacOS for me.

Highlighted
Moderator

Re: Selecting Text Deletes it When Typing Over It

Hi @nbCommunityCoalition 

 

Does this happen in more than one browser or a private/incognito window?  I have taken a look at your account and can see you are working in both our older Legacy Newsletters and our updated Third Generation Email newsletters. Are you having this experience with more than one email campaign? Having any further details you can give us including an example campaign can allow us to take a closer look.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More
Featured